Sr. Technical Product manager (Conversational AI & Employee Experience)
Job Location:
Hopkins, MN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.
-Aligns the strategic vision with cross-functional stakeholders to shape outcome-based product roadmap product risk investment areas and success measures.
-Drives product development with ownership of backlog and actively engages cross-functional stakeholders to enable faster speed to market.
-Manages across Enterprise users to define and deliver product performance goals (e.g. outcomes customer experience etc.).
-Owns all engagement for assigned technical portfolio regarding the SDLC e.g. adoption collaboration.
-Develops analyses monitors and reports on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
-Uses performance metrics to drive towards progress on identified strategies and initiatives.
-Leverages OKRs (Objectives and Key Results) to drive roadmap priorities
-Technical Product Management experience
- Experience designing and deploying enterprise-scale Conversational AI AI Agents Virtual Assistants and GenAI platforms supporting IT HR workplace services and employee experience initiatives.
- Strong expertise with Microsoft Copilot Azure AI Services Azure OpenAI Semantic Kernel Copilot Studio or comparable enterprise AI ecosystems.
- Hands-on experience implementing Agentic AI architectures autonomous workflows multi-agent orchestration and AI-driven automation solutions.
- Experience integrating LLMs RAG frameworks vector databases enterprise search and knowledge management platforms to improve AI response accuracy and relevance.
- Demonstrated success leading Moveworks Nexthink ServiceNow or similar Digital Employee Experience (DEX) and employee support platforms.
- Strong understanding of enterprise APIs event-driven architectures integration platforms workflow orchestration and automation technologies.
- Experience deploying AI solutions within highly regulated environments with a focus on Responsible AI security privacy governance and compliance controls.
- Knowledge of endpoint analytics proactive remediation self-healing technologies digital workplace automation and employee productivity platforms.
- Proven ability to define AI product strategy using adoption metrics conversation analytics self-service optimization ticket deflection and business outcome measurements.
- Experience leading cross-functional teams and influencing executives to drive enterprise AI adoption organizational change management and innovation programs.
This position is not eligible for visa sponsorship
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical dental vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133365.00 - $156900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
Senior IC
About Company
Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.
