Sr. Systems Engineer
Job Location:
Schaumburg, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
At Motorola Solutions safety and security are at the heart of everything we do. We build and connect technologies to help protect people property and places enabling the collaboration between public safety agencies defense and enterprises that is critical for a proactive approach to safety and security. Our team provides Tier 4 technical escalation support for mission-critical emergency response systems playing a vital role in our commitment to Solving for safer.
Job Description
We are seeking a Sr. Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching this US-based remote role you will diagnose and resolve complex system architecture networking and telephony issues that impact public safety operations.
We believe that everything starts with our people. As part of a close-knit engineering team you will collaborate with Product Development and Field Services to validate emerging technologies maintain lab configurations and optimize system reliability. A Bachelors degree or equivalent practical experience in technical support system engineering or public safety operations is welcomed.
Key Responsibilities:
System Operations & Technical Support
Provide Tier 4 technical support and escalation resolution for hardware software and network configuration issues within NG911 Call Taking and Dispatching solutions
Dissect complex system architectures server infrastructure and database layers to troubleshoot replicate and resolve critical incidents
Manage and resolve complex trouble tickets efficiently within service management tools maintaining clear communication with customers and technical leadership
Technology Integration & Validation
Interface directly with Product Development and Technical Services to test validate and deploy future technologies components and software upgrades
Maintain individual product configurations in the technical support laboratory to support troubleshooting documentation and beta testing
Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards
Cross-Functional Collaboration & Training
Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians
Participate in the on-call rotation and work variable shifts as dictated by emergency public safety customer needs
Travel to customer sites when needed to fulfill onsite engineering support during staff absences or training shifts
Job Requirements:
Technical Expertise
Fluent English Communication to effectively convey complex technical details in written and oral formats
Operating Systems expertise in installing configuring and troubleshooting Windows Server 2008/2012 Windows 7/10 and Linux/UNIX environments
Networking & Infrastructure experience with LAN/WAN troubleshooting Cisco CCNA concepts Windows Domain architecture and Active Directory integration
Telephony Systems knowledge covering Analog/Digital telephony VoIP applications PBX (Asterisk or similar) SS7 routing and geo-spatial routing
Hardware & Systems troubleshooting experience spanning Dell/HP servers desktop hardware GIS and database integrations
Professional Experience
Problem Solving under pressure while maintaining structured effective communication with emergency response customers and executive leadership
Customer Relationship Management to build trust and deliver technical mentorship to external stakeholders and field personnel
Team Mentorship to support Technical Services operations interview prospective engineering candidates and assist with daily operational assignments
Preferred Qualifications
Microsoft MCSE or Cisco CCNA certifications
Direct experience supporting NG911 Call Taking or Dispatching solutions
This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range:$90000- $100000
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Bachelors degree in a related field OR 5 years of technical support experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
Senior IC
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
