Sr. Supply Chain Manager, Supply Chain Optimization

We are seeking a Sr. Supply Chain Manager to lead Outbound Customer Experience (CX) Performance within NACF Supply Chain Optimization team. This role owns evaluating cost trade-offs between Outbound Plan accuracy and Cost by owning how work moves through Amazons Outbound Networkshaping Sales and Operations Planning (S&OP) plans and network design to directly influence delivery speed and cost trade-offs at the network level.

Partnering with planning design and analytics teams you will execute mid-to-long-term strategies including speed sensitivity modeling and connectivity optimization analysis. You will quantify how Fulfillment Center (FC) utilization assignment patterns and lane configurations impact 1D/2D speed and build frameworks that enable leadership to make explicit speed-vs-cost trade-off decisions during the planning process. This includes regional stress testing for capacity-constrained Peak scenarios and building flexibility to absorb volatility into the network assignment plan.

This role operates both tactically and strategicallydriving short-term execution while shaping the long-term direction of outbound network optimization. You will work cross-functionally with planning operations and technical teams influencing senior leaders (Directors and VPs) through data-driven recommendations. The ideal candidate excels at navigating ambiguity simplifying complex systems and delivering results at scale in a fast-paced environment

Key job responsibilities
Own the Outbound CX speed-vs-cost trade-off framework driving both tactical execution and strategic improvements to network delivery performance
Build and execute speed sensitivity and scenario models (BAU-to-Peak ramp connectivity changes regional stress testing) that quantify impact to 1D/2D speed and inform S&OP decisions
Work cross-functionally with planning design operations and analytics teams to identify and implement process improvements that eliminate defects in outbound load-balancing and plan adherence
Leverage SQL/Python to conduct root cause analysis and data-driven experimentation at scale translating findings into actionable recommendations for senior leadership
Develop metrics early-warning frameworks and reporting that flag speed risk proactivelycontributing to Quarterly Business Reviews (QBRs) at the Director/VP level
Drive continuous improvement by creating scalable solutions that deliver a richer end-to-end customer experience while balancing cost


A day in the life
This role blends strategic modeling with tactical execution. Cross-functional collaboration is central to your successyoull build relationships across planning design transportation and fulfillment teams to align on network priorities and drive outcomes. You will lead weekly and monthly program updates contribute to Quarterly Business Reviews (QBRs) and serve as the connective tissue between analytics insights and operational decisions. Every day youre turning complex network data into concise narratives that enable leadership to act decisivelydriving continuous improvement and better customer outcomes across Amazons Outbound network.

About the team
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 5 years of program or project management experience
- 5 years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years of owning program strategy end to end delivery and communicating results to senior leadership experience

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 115400.00 - 160000.00 USD annually
USA WA Bellevue - 115400.00 - 160000.00 USD annually