Sr. Supply Chain Manager, Returns Network S&OP (Sales and Operations)

As a Supply Chain Manager within the Returns Network S&OP (Sales and Operations Planning) you will have the opportunity to create and improve upon existing forecasting methodologies drive major supply chain decision making influence network stakeholders and lead the expansion of our network. You will have a holistic view of supply and demand within the Amazon Returns network and be an integral part in creating and implementing large scale strategic initiatives in inventory optimization transportation cost labor capacity management and more all with the goal of better serving our customers. There will rarely be a perfect solution so it will be up to you to make data-driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.

The Sr. Supply Chain Manager will work in a fast-paced fluid environment and be responsible for communicating business conditions and decisions effectively with stakeholders across multiple groups and levels from warehouse associates to various Amazon Directors and this role the Sr. Supply Chain Manager will seek out problems dive deep into data earn trust of partner teams and deliver results that can have a large-scale influence. This role is a blend of short-term execution and long-term strategic planning that requires quick decision-making with incomplete data while also thinking big and influencing the long-term direction of the network. The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer faster more efficient and more cost-effective manner.

Key job responsibilities
Demonstrate strong Customer focus
Make sound business judgments to drive both tactical as well as strategic improvements
Own programmatic execution and the detailed and strategic levels
Identify prioritize and implement processes to eliminate defects in the supply chain
Create develop and drive solutions that lead to a richer end to end customer experience
Execute thorough root cause analysis and deliver results
Successfully operate and influence in a cross-functional capacity

A day in the life
This supply chain manager will be responsible for creating weekly S&OP plans for the Returns network. Weekly standard work will be relatively consistent but will need to be flexible with addressing operational problems as they arise and partnering with relevant stakeholders.

About the team
This is a relatively new team within Amazon that is quickly scaling in order to provide more support to the Returns network.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 115400.00 - 160000.00 USD annually