Sr. Supervisor, Professional Services, Interview Room
Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
As a Sr. Supervisor of Professional Services for Axons Interview Room team youll lead the people and programs that deploy secure interview captureincluding fixed and mobile solutionsinto agency environments and connect them to Axon Evidence and the broader Axon ecosystem. Youll build and scale a high-performing delivery organization strengthen execution with customers and partners and help agencies modernize how interviews are recorded stored and used in investigationsall in service of Axons mission to protect life and accelerate justice.
Location: Remote in the U.S within 1 hour of an airport. Must be able to travel up to 50%
Direct Reports: 8-9 individual contributors
- Lead coach and develop a Professional Services team accountable for Interview Room deploymentsincluding fixed and mobile solutionsfrom discovery through go-live and steady-state handoff.
- Own delivery quality for Interview Room programs: site readiness installation coordination configuration validation training and integration with Axon Evidence and adjacent Axon products.
- Define and continuously improve scalable delivery playbooks governance and controls appropriate for sensitive interview and digital evidence workflows.
- Own inventory and asset lifecycle management for Interview Room programs including forecasting allocation staging tracking returns and RMA coordination with internal teams.
- Partner with Supply Chain Procurement and Operations on material availability constraints substitutions and expedites to protect customer timelines and program commitments.
- Manage third-party performance (installers integrators subcontractors and strategic vendors) including statements of work SLAs onboarding audits and issue resolution.
- Serve as an escalation point for complex technical contractual or site issues; drive timely mitigation and preserve customer trust.
- Collaborate with Sales Customer Success and Support to deliver a coherent customer journey from sale through implementation and post go-live support.
- Establish and monitor KPIs such as on-time delivery installation quality capacity/utilization customer satisfaction inventory accuracy and partner SLA adherence.
- Partner with Product and Engineering to align field execution with roadmap priorities and provide actionable feedback from customer deployments.
What You Bring
- Bachelors degree in Business Engineering Operations Computer Science or a related field; or equivalent experience
- 7 years in Professional Services field operations or technical program delivery including people leadership experience
- Proven success delivering complex technology to public safety or other regulated evidence-centric customers; familiarity with Interview Room interview recording and/or Axon Evidence workflows is a strong plus
- Demonstrated ownership of inventory and asset management demand/capacity planning logistics coordination and vendor or third-party performance (SLAs SOWs audits remediation)
- Leadership skills with a track record of building coaching and retaining high-performing teams; exceptional communication negotiation and stakeholder management with customers third parties and internal partners
- Robust problem-solving skills and the ability to manage multiple projects and priorities in a fast-paced environment.
- Experience partnering across Sales Product Engineering Customer Success Support Supply Chain and Procurement to deliver complex programs end-to-end
- Technical fluency with hardware deployments cloud/SaaS platforms and integrations relevant to interview capture and digital evidence (including Axon Evidence ecosystem concepts)
- A valid drivers license is required and must be maintained throughout employment.
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit Pay Range
$75525 - $120840 USD
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.
Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process including training equipment or background checks. We do not make job offers via text message WhatsApp or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @ or if you are asked for sensitive personal information (bank details Social Security Number) prematurely please ignore the message and report it to .
Required Experience:
Manager
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
