Sr Staff Engineer- Availability and Incident Managment

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Position Summary

GEICO is seeking an experienced Engineer with a passion for building high-performance low maintenance zero-downtime platforms and applications. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while co-creating the culture of psychological safety and continuous improvement.

Position Description

The Senior Staff Engineer in Availability and Incident Management will engineer solutions and empower the engineering community with automated processes data-driven insights and technical tools that reduce incident recurrence improve system reliability and accelerate incident resolution. This role will be heavily centered around building automation platforms to streamline postmortem workflows eliminate manual tracking and provide fast feedback loops for incident prevention. You will lead the strategy and execution of a technical roadmap that increases the velocity of incident resolution reduces repeat incidents and unlocks new reliability engineering capabilities. The ideal candidate has broad and deep technical knowledge in incident forensics root cause analysis automation platforms distributed systems observability and data analytics.

Position Responsibilities

As a Senior Staff Engineer you will:

• Lead the strategy and execution for incident retrospective and correction of error (COE) processes across the engineering organization
• Help conduct deep technical root cause analysis and incident forensics across distributed systems using observability data logs metrics and traces
• Establish continuous improvement loops through automated trend analysis pattern recognition algorithms and predictive analytics
• Design code and deploy automation platforms and self-service tools using Python Go Java or C# that scale incident retrospective workflows and eliminate manual tracking
• Build production-grade data pipelines analytics systems and real-time dashboards to measure incident trends COE effectiveness and action item completion rates
• Write code for workflow automation integrations with observability platforms and APIs that connect incident management tools across the engineering ecosystem
• Leverage SQL and NoSQL databases to store query and analyze incident data at scale using Azure tools and cloud-native services
• Develop and maintain systems that ensure rigorous follow-through on action items remediation plans and preventive measures with automated tracking
• Partner with service engineering teams to implement preventive measures and architectural improvements based on incident patterns
• Present data-driven insights and incident trend analysis to leadership and engineering teams to drive preventive action
• Influence and educate leadership on incident patterns prevention strategies and reliability best practices
• Mentor engineers on coding best practices automation techniques and strengthen technical expertise across the engineering community
• Stay current with industry advances in SRE observability incident management and automation; educate teams on emerging practices

Qualifications

• Experience building automation platforms and self-service tools for workflow management analytics or engineering productivity
• Fluency in at least two modern languages such as Python Go Java C or C# including object-oriented design
• Experience building microservices architectures REST APIs and distributed systems
• Experience with data pipelines analytics platforms and visualization tools for operational metrics and KPIs
• Experience with SQL and NoSQL databases (e.g. PostgreSQL MongoDB Cassandra CosmosDB) for data storage and analytics
• Experience with observability platforms (Prometheus Grafana Datadog Splunk ELK) and distributed systems monitoring logging and tracing
• Experience with cloud providers (Azure AWS or GCP) and cloud-native architectures
• Experience with CI/CD pipelines infrastructure as code and container orchestration (Kubernetes Docker)
• Experience writing workflow automation code (YAML pipelines GitHub Actions Azure DevOps pipelines)
• Strong understanding of distributed systems architecture design patterns reliability and scaling
• Knowledge of retrospective facilitation continuous improvement processes and blameless culture principles
• Strong architecture and design skills with ability to influence engineering direction and technical roadmap
• Experience solving complex analytical problems with data-driven approaches
• Proven ability to partner with cross-functional engineering teams and drive systemic improvements
• Excellent communication skills with ability to present technical insights to leadership and influence decision-making
• Experience leveraging GenAI or LLMs is a plus

Experience

• 10 years of professional platform development or general development experience
• 8 years of experience with architecture and design
• 6 years of experience in open-source frameworks
• 4 years of experience with AWS GCP Azure or another cloud service

Education

• Bachelors degree in Computer Science Information Systems or equivalent education or work experience

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Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.