Sr. Specialist, Technical Support

Job Description

This role provides end-to-end ownership of IT/OT infrastructure and support for research laboratories and manufacturing plant systems ensuring cGMP-compliant operations. It drives proactive troubleshooting infrastructure implementation and continuous improvement of initiatives supporting biologics development and clinical manufacturing with direct accountability for IT infrastructure at the Rahway site.

Key Responsibilities

• Design and develop secure Human-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS control Historian Programmable Logic Controller (PLCs))

• Support integration of OT and HMI applications with gateways control systems and communication protocols

• Operate and maintain OT systems tools and applications.

• Support IT/OT services including asset inventory configuration management.

• Conduct risk assessments obtain permits and manage technician allocation.

• Perform investigations change requests and ensure compliance with engineering documentation standards solutions leveraging best practices

• ROBO administration Server builds and Backup and recovery

• Local Network support -Access switch provisioning and trouble shooting.

• Complete control of all IP assignments for Rahway/West Point including VIM network.

• Firewall rules administration for systems that work between different VLANs at Rahway (BAS Empower LabX Thermo DeltaV mobile)

• Troubleshoot any issues with Servers and or the VMs provisioned.

• Delta V virtual controller set up and troubleshooting.

• Active Directory (AD) group configuration.

• SAN and server space monitoring

• Actively supports Digital Transformation initiatives involving system integrations data connectivity data analysis/modelling validation methods and value-based optimization of manufacturing.

Educational and Experience Requirements

• Must have 5 years demonstrated DeltaV batch automation experience preferably in a pharmaceutical environment

• Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards

• Skills in commissioning & qualification (C&Q) of automated / computerized systems aligned with Computer System Validation (CSV) requirements in a GxP-regulated environment.

• Extended knowledge of GxP / Health Safety & Environment (HSE) & Quality systems

• Excellent communications skills essential

• Bachelors degree in a Life Science discipline or min 3 years equivalent practical experience in automation control systems within regulated environment.

• Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g. GAMP 5)

• Strong technical competency with knowledge of pharmaceutical industry processes & practices.

• Demonstrated understanding of network cloud and virtual server technologies.

• Knowledge of integrated software applications including SCADA MES and LIMS systems in support of business processes in a pharmaceutical manufacturing environment

• Demonstrated project management skills

• Enterprise mindset entrepreneurial spirit self-starter self-guided hands-on person.

• Record of working independently asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.

Other Job Requirements

• Record of working in a team of multidisciplinary scientists and IT/OT personnel product teams & operating effectively in a matrixed environment with a customer centric attitude

Required Skills:

Preferred Skills:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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