Sr. Specialist, SAP Order to Cash (OTC) – Key User

Job Description

Our Companys Animal Health division is seeking an experienced SAP Order to Cash (OTC) Specialist / Key User to serve as a functional business lead for OTC processes within a modern SAP S/4HANA environment. This role is critical to ensuring the stability efficiency and continuous improvement of Order Management and Customer Care processes in the U.S. while collaborating with global partners and crossfunctional teams.

The position functions as a business process expert and first-line functional support lead bridging business operations and IT. The SAP OTC Specialist ensures high-quality system usage drives process optimization supports testing and releases enables automation and promotes data-driven operational excellence.

Key Responsibilities

SAP OTC Functional Leadership

• Serve as SAP Key User and functional Subject Matter Expert (SME) for Order-to-Cash processes including order management pricing billing delivery returns and invoicing.
• Own and stabilize assigned OTC business processes ensuring compliance with global templates internal controls and best practices.
• Act as the primary business contact for SAP OTC process issues enhancements and optimization initiatives.

Operational Support & Issue Resolution

• Provide first-line functional support for the Order Management Center and Customer Service teams.
• Troubleshoot and resolve SAP OTC issues including order errors pricing discrepancies billing issues delivery exceptions and returns.
• Partner closely with Warehouse Logistics Pricing Billing Finance and Returns teams to resolve cross-functional process issues.
• Support Stock-to-Invoice controls by reviewing correcting and preventing invoice discrepancies.

SAP S/4HANA & Technology Enablement

• Support SAP S/4HANA OTC processes and Fiori applications ensuring effective adoption and usage.
• Collaborate with IT global SAP teams and external partners on enhancements integrations and release cycles.
• Participate in system releases cutovers hypercare and regression testing efforts.
• Assist with monitoring and resolving interface / integration issues (e.g. EDI IDocs third-party systems).

Testing Validation & Documentation

• Lead and execute functional testing activities including:
  • Test planning and documentation
  • Unit integration regression and user acceptance testing (UAT)
  • Test scenario creation execution and sign-off
• Maintain accurate process documentation training materials and test artifacts.

Training & Change Enablement

• Identify training needs for new hires and existing users.
• Develop and deliver end-user training using modern formats (job aids simulations knowledge articles).
• Support change management activities related to process improvements and system enhancements.
• Drive effective communication and knowledge transfer across the user community.

Continuous Improvement Automation & Analytics

• Proactively identify opportunities for process optimization standardization and automation within OTC.
• Partner with business and IT teams to support automation initiatives (e.g. RPA workflow improvements).
• Monitor operational performance using SAP reports embedded analytics or dashboards.
• Use data and KPIs to identify root causes and recommend corrective actions.

Global Collaboration & Governance

• Collaborate within a global matrixed SAP operating model including regional process owners and global governance teams.
• Ensure adherence to global standards while supporting local business requirements.
• Contribute to ongoing process harmonization and maturity initiatives.

Qualifications & Experience

Required

• Bachelors degree in Information Systems Business Supply Chain or related field or equivalent practical experience.
• Minimum 35 years of SAP OTC functional experience preferably in a complex enterprise environment.
• Strong hands-on experience supporting Order-to-Cash processes (SAP SD).
• Experience working with SAP S/4HANA or actively supporting an ECC-to-S/4HANA transition.
• Strong understanding of integrated business processes across Order Management Logistics and Finance.
• Demonstrated ability to translate business requirements into effective SAP solutions.
• Excellent analytical problem-solving and communication skills.
• Ability to collaborate effectively with both technical and non-technical stakeholders.

Preferred

• Experience with SAP Fiori embedded analytics or SAP Analytics Cloud (SAC).
• Exposure to process automation (RPA workflow tools) within SAP OTC.
• Experience supporting global SAP templates and governance models.
• SAP certification(s) in SD / OTC or S/4HANA.
• Prior experience in regulated or highly structured operating environments.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

Learn more about your rights including under California Colorado and other US State Acts

The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.