Sr Specialist, eCommerce

The Sr. Specialist eCommerce will support the advancement optimization and ongoing performance of Pilots Mobile Ordering and thirdparty delivery (3PD) platforms. This role provides a unique opportunity to contribute to enterpriselevel digital strategy strengthen operational execution and enhance the guest experience across Olo DoorDash Uber Eats and Pilots owned mobile ordering channels. The successful candidate will balance strategic planning with handson platform management ensuring accuracy stability and sustained digital sales growth.

Key Responsibilities

• Support the delivery and optimization of customer journeys across Mobile Ordering and 3PD platforms including Olo DoorDash Uber Eats and Pilot mobile ordering.
• Assist in managing daytoday operations within Olo including menu accuracy item setup store configurations availability and issue resolution.
• Contribute to longterm digital strategy and roadmap development for Mobile Ordering and 3PD including feature evaluation and prioritization.
• Analyze performance reports identifying key KPIs and surfacing actionable insights to improve conversion order accuracy and guest satisfaction.
• Collaborate with Operations Digital Innovation Category and Marketing to align on digital enhancements menu updates and platform improvements.
• Develop content guides and communication materials to support ongoing operational excellence and digital channel adoption.
• Maintain digital product catalogs pricing structures and menu standards across all ordering channels.
• Support financial modeling forecasting and longterm digital growth planning.
• Collaborate on marketing and promotional strategies to drive sustained annual growth.
• Contribute to eCommerce business modeling innovation planning and futurestate capability development as well as budget forecasting.
• Provide guidance and support to crossfunctional partners and junior team members as needed.

Qualifications :

• Strong understanding of digital ordering operations and thirdparty delivery frameworks
• Experience with Olo or similar digital ordering platforms preferred
• Proficiency in Microsoft Excel PowerPoint & Word
• Exceptional communication organizational and problemsolving skills
• Demonstrated passion for digital commerce and a strong drive for sales growth
• Ability to manage multiple priorities in a fastpaced handson environment
• Prior experience in food service retail or digital operations; QSR or fastcasual experience preferred.
• Proven ability to collaborate effectively across teams and support enterpriselevel KPIs and initiatives
• Ability to understand interpret and apply financial reporting to support forecasting budgeting and performance analysis
• Bachelors degree in business Marketing Analytics or a related field preferred
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship

Additional Information :

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay

All your information will be kept confidential according to EEO guidelines

Remote Work :

No

Employment Type :

Full-time