Sr. Software Quality Engineer, Customer

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Senior Software Quality Engineer Customer

Engineering Casa Grande AZ Full-Time

About Lucid

At Lucid we are creating an electric future without compromise. That means refusing to choose between performance and sustainability design and engineeringambitionand integrity. We build world-class vehicles by pushing performance efficiency and design beyond industry limits setting new standards with vehicles like Lucid Air and Lucid Gravity.

The people here engineers designers operators and builders came from across industries and around the world because they wanted to work on a harder problem. They care deeply about mastering their craft and deliveringworkthey are proud of. We trust you to take ownership push beyond what is expected and help write the playbook for what comes next.

The Role

We are seeking a Senior Customer Software Quality Engineer to lead customer issue response technical investigation and prioritization of complex software-related field quality issues. This role collects and analyzes logs cloud telemetry PCAP traces CAN data diagnostics service records fleet signals and customer feedback to turn field issues into clear engineering evidence.

The role supports issue reproduction live Service investigation sessions and close collaboration with Software Engineering to accelerate root-cause direction countermeasure definition andtimelyresolution of customer-impacting issues.

What Youll Own

• Customer Software Quality Leadership

• Technical Investigation & Diagnostics

• Issue Reproduction & Customer Support

• Engineering Escalation & Prioritization

• Software Quality Risk Management

• Release Readiness & Quality Reporting

What You Bring

• Minimum7 years of relevant experience in software field quality automotive quality embedded systems quality issue investigation service engineering diagnostics or related software-enabled product quality roles.

• Hands-on experience collecting analyzing and correlating logs cloud telemetry PCAP traces CAN data diagnostic data service records and fleet signals from connected vehicles or embedded systems.

• Working knowledge of automotive communication and diagnostics including CAN Ethernet ECU behavior DTCs UDS signal-level analysis and vehicle-level software interactions.

• Experience supporting customer issue response reproduction evaluation live Service investigation sessions data capture and Engineering handoff.

• Bachelors degree in a related technical field OR relevant technical education.

Preferred

• Experience in an OEM Tier 1 or complex automotive product environment with software-driven customer-facing functionality.

• Direct experience in field quality service engineering warranty analysis diagnostics connected vehicle data analysis or software issue investigation.

• Experienceidentifyingcross-program softwareissuepatterns and driving read-across or preventive actions.

Leadership & Management Expectations

Strong cross-functional leadership and coordination skills with the ability to influence priorities and drive action without direct people management responsibility.

Work Requirement

This role requires close collaboration with Software Engineering Service Engineering Quality Manufacturing and Program Management teams.

Compensation and Benefits

Lucid offers a comprehensive and competitive benefits package.

Equal Opportunity

At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and hiring process.

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