Sr. ServiceNow Developer (805492)

Established in 1994 Nite Lines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. Were a dynamic and growing health care organization offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team where integrity respect accountability and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your lifes best work.

BORUSG Sr. ServiceNow Developer (805492)

Pay rate : $89.59 per hour

Temp ( 8 months)

Job location: 2500 Daniells Bridge Rd. Bldg 300 Athens GA 30606

Hours: 8 hours daily/5 days weekly (Remote)

Job description:

The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter who can ramp up immediately to tackle our development backlog enhance self service capabilities and assist with optimizing our ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules a proven track record of participating in full lifecycle platform implementations and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities

Development & Backlog Execution: Rapidly absorb existing requirements to develop configure test and deploy solutions for backlog items. Fully utilize the platforms workflow and Flow Designer capabilities for process automation.

Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

Knowledge Management: Maintenance of the Knowledge Base (KB) structure ensuring optimal categorization governance and usability.

Implementation & Integration: Perform full lifecycle implementation tasks including configuration system integration testing requirements gathering and solution design. Support and design robust integration between ServiceNow and third-party business systems.

Reporting & Dashboards: Create configure and maintain service now reports and dashboards to provide actionable insights to key stakeholders.

Documentation: Author clear concise technical and processed documentation (processes procedures and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications

Implementation Experience: Must have direct hands-on experience implementing or being an active part of a core ServiceNow Implementation team (e.g. Full platform rollouts major module deployment or system migrations)

Experience: Minimum of 3-5 years of hands-on experience as a ServiceNow Developer/Administrator

Core Module Expertise: Strong technical knowledge and implementation experience with:

ITSM (Incident problem change knowledge and catalog/request management)

CSM (Customer Service Management)

Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources service delivery) and CMDB.

Technical Proficiency: Deep understanding of ServiceNow Best Practices workflow customization Client Scripts Business Rules UI Policies and integration protocols (REST/SOAP)

Process & Change Management: Solid understanding of ITIL frameworks change management and continuous process improvement activities.

Soft Skills and Professional Attributes

Autonomy: Proven ability to work independently manage time effectively and drive assignments/projects through to successful completion.

Communication: Excellent written and verbal communication skills with a talent for drafting clear business correspondence and technical documentation.

Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive critical or high-pressure issues.

Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

Adaptability: highly organized flexible and capable of prioritizing tasks in a fast-paced environment

Preferred qualifications (Plus)

Industry Experience: Prior working experience within Higher Education institution/systems of Government entities (Federal state or local) are highly desirable.

ServiceNow-Related Certifications such as Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Local candidates preferred but 100% remote is acceptable.