Sr. Service Technician, Hayward

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis maintenance and repair of Battery Electric Vehicles (BEVs). You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities:

• Confidently repair electro-mechanical issues and perform diagnostics
• Train and assist Associate Service Technicians and Service Technicians with HV systems electrical vehicle powertrains repair procedures etc.
• Maintain a high knowledge level of high voltage low voltage and general electric vehicle systems
• Ability to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categories
• Follow correct repair order documentation procedures i.e. The Three Cs
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e. advisor manager etc.) as well as customers.
• Demonstrate attention to detail and passion for creating positive client experiences
• Ability to work remotely and support mobile service team as needed
• Other duties as assigned

Qualifications:

• 4 years of experience as a Service Technician or Diagnosis Technician
• ASE Certifications (A4 A5 A6 A7 A8 L3 L4-ADAS) - (Required)
• Prior experience diagnosing and repairing High Voltage (HV) systems Low Voltage (LV) systems and Electric Vehicle powertrains
• Experience in luxury automobile repair environments
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid drivers license with no suspensions within the past year. Drivers under 21 must have maintained a Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• ASE Certified Master Technician