Sr. SAP Agent Performance Management (APM) Consultant Lead functional Consultant Remote

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing configuring integrating and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding compliance hierarchy management commission processing incentive compensation plans and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.

The consultant will be responsible for leading implementation activities supporting business stakeholders troubleshooting production issues and driving continuous process improvements.

Key Responsibilities

Implementation Responsibilities

Lead end-to-end SAP Agent Performance Management implementations.

Conduct business requirements gathering and solution design workshops.

Configure SAP APM modules to support:

o Agent onboarding

o Producer and broker management

o Agent hierarchy management

o Licensing and compliance tracking

o Commission and incentive compensation processing

o Statement and payout generation

Design commission structures schedules and compensation plans.

Configure workflows forms validations and business rules.

Support data migration cleansing and reconciliation activities.

Develop and execute testing strategies including:

o Unit Testing

o System Integration Testing (SIT)

o User Acceptance Testing (UAT)

Participate in deployment and hypercare support activities.

Support Responsibilities

Provide L2/L3 production support for SAP APM.

Analyze and resolve commission calculation issues.

Troubleshoot agent hierarchy and ownership problems.

Investigate payout discrepancies and commission disputes.

Support month-end and quarter-end processing activities.

Monitor interfaces and resolve integration failures.

Perform root cause analysis and implement permanent fixes.

Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

Support integrations between SAP APM and:

o SAP S/4HANA

o SAP ECC

o SAP SuccessFactors

o Data warehouses

o CRM systems

o Insurance policy administration systems

Work with API-based and file-based integrations.

Support inbound and outbound data feeds.

Required Qualifications

Experience

5 years of SAP Agent Performance Management experience.

Minimum 2 full lifecycle SAP APM implementations.

Minimum 2 years of SAP APM production support experience.

Required Skills:

Sr SAP Agent Performance Management (APM) Consultant / Lead Consultant 2-3 APM implementations and have 10-15 years SAP experience. Position Overview We are seeking an experienced Senior SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing configuring integrating and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding compliance hierarchy management commission processing incentive compensation plans and agent lifecycle management. You have done 2-3 APM implementations and have 10-15 years SAP experience. The consultant will be responsible for leading implementation activities supporting business stakeholders troubleshooting production issues and driving continuous process improvements. Key Responsibilities Implementation Responsibilities Lead end-to-end SAP Agent Performance Management implementations. Conduct business requirements gathering and solution design workshops. Configure SAP APM modules to support: o Agent onboarding o Producer and broker management o Agent hierarchy management o Licensing and compliance tracking o Commission and incentive compensation processing o Statement and payout generation Design commission structures schedules and compensation plans. Configure workflows forms validations and business rules. Support data migration cleansing and reconciliation activities. Develop and execute testing strategies including: o Unit Testing o System Integration Testing (SIT) o User Acceptance Testing (UAT) Participate in deployment and hypercare support activities. Support Responsibilities Provide L2/L3 production support for SAP APM. Analyze and resolve commission calculation issues. Troubleshoot agent hierarchy and ownership problems. Investigate payout discrepancies and commission disputes. Support month-end and quarter-end processing activities. Monitor interfaces and resolve integration failures. Perform root cause analysis and implement permanent fixes. Collaborate with business users and technical teams to resolve incidents and service requests. Integration Responsibilities Support integrations between SAP APM and: o SAP S/4HANA o SAP ECC o SAP SuccessFactors o Data warehouses o CRM systems o Insurance policy administration systems Work with API-based and file-based integrations. Support inbound and outbound data feeds. Required Qualifications Experience 5 years of SAP Agent Performance Management experience. Minimum 2 full lifecycle SAP APM implementations. Minimum 2 years of SAP APM production support experience. Experience with agent compensation and commission processing. Experience working with insurance carriers broker networks or financial services organizations. Strong understanding of agent lifecycle management. Functional Knowledge Experience in configuring and supporting: Producer/Agent Management Agent Licensing Appointments and Certifications Compliance Management Agent Hierarchies Ownership Structures Commission Schedules Incentive Compensation Plans Payout Processing Statements and Reporting Agency Management Technical Skills SQL Querying and Data Analysis Interface Troubleshooting Data Imports and Exports Security Administration User Access Management Batch Processing Report Configuration Data Reconciliation Preferred Knowledge SAP Business Technology Platform (BTP) SAP Integration Suite/CPI SAP HANA Database SAP Analytics Cloud Azure Integration Services Identity and Access Management (IAS/IPS) Preferred Industry Experience Insurance Life Insurance Health Insurance Property & Casualty Insurance Brokerage Organizations Financial Services Soft Skills Strong communication and client-facing skills Ability to lead workshops and requirements sessions Strong analytical and troubleshooting capabilities Ability to work independently in a global delivery environment Excellent documentation and knowledge transfer skills Nice-to-Have Certifications SAP Agent Performance Management Administration SAP Agent Performance Management Implementation Training SAP Integration Suite SAP Business Technology Platform

Required Education:

Masters preferred