Sr. Salesforce Business Analyst

Sr. Salesforce Business Analyst
Remote - Fulltime Permanent Position

Overview / Summary

We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders Salesforce technical teams and cross-functional groups to gather requirements improve processes support system enhancements and ensure successful Salesforce delivery in Agile/Product-led environments.

• Understand business needs and convert them into clear actionable requirements for Salesforce enhancements
• Conduct interviews workshops and surveys to gather user and business input
• Analyze current processes and identify improvement opportunities using Salesforce capabilities
• Own and manage business requirements user stories functional specifications and acceptance criteria
• Maintain documentation for workflows data models and system integrations
• Collaborate with Salesforce Admins Developers and Architects to design scalable and efficient solutions
• Translate business requirements into Salesforce configurations including objects fields page layouts and flows
• Define test cases and participate in User Acceptance Testing (UAT) test scenarios and business sign-off
• Validate solutions to ensure requirements are met and deployments are bug-free
• Serve as the liaison between technical teams and business stakeholders
• Provide user training create user manuals and support end-users post-implementation
• Define reporting requirements and assist with dashboards and reports
• Ensure data accuracy and integrity across Salesforce
• Support change management initiatives and user adoption strategies
• Identify and recommend Salesforce enhancements aligned with evolving business needs
• Understand integration points between Salesforce and external systems such as ERP and marketing tools
• Work with technical teams to ensure secure and accurate data flows between systems

• Strong understanding of Salesforce architecture data model automation and security concepts
• Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
• 6 years of Business Analysis experience with deep hands-on Salesforce delivery exposure
• Experience working in Agile and Product-led delivery environments