Sr Rep Account Revisions-Finance

Are you passionate about helping others and building lasting relationships As a Senior Representative Account Revisions-Finance youll be at the heart of our customer experience connecting with customers over the phone to resolve title concerns auto and lease contract changes and affidavits. Every conversation is a chance to showcase your problem-solving skills and create meaningful partnerships with our customers.

In this dynamic role youll dive into researching payments analyzing documents and managing account revisions all while delivering Allys commitment to a premier auto-finance servicing experience. Youll play a key part in executing our strategic vision ensuring every interaction is seamless high-quality and leaves a positive impressionwhether youre working with consumers dealers or your peers.

If you thrive in a collaborative environment and are excited to make a real impact we invite you to join our team and help us set the standard for excellence in auto-finance servicing!

Ally Work Location for this role is: Lewisville TX only (Hybrid in-office requirement is Tuesday through Thursday Monday and Wednesday are WFH)

• Ensure processes are done thoroughly accurately and per documented procedures in accordance with legal/policy requirements.
• Accurately update systems of record and databases Strive for first contact resolution.
• Complete transfer of ownership documentation for contractual obligation
• Look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards.
• Maintain strict confidentiality with customer employee and company information.
• Immediately implement and maintain control when procedural changes are presented.
• Assists with training and coaching of new team members.
• Assists others within department - leading departmental projects or activities including facilitation of team meetings/huddles.
• Acts independently and handle most complex customer service related situations including escalated customer calls.
• Involves management of process gaps customer issues and proposed resolutions.
• Take lead on projects and builds collaboration with other business units.
• Offers and supports the implementation of solutions/process improvement suggestions/process changes.
• Prioritize workload in order of importance to enable self and team to meet established objectives and deadlines and propose strategic actions.
• Actively participate in meetings and process review sessions by providing insight/Subject Matter Expertise (SME) knowledge.
• Manage Liable Parties on Auto contracts through retail assumptions co-buyer to guarantor or transfer of lease obligation
• Follow Customer Identification Program (CIP procedures) as required by BSA/AML
• Complete back office administration tasks in relation to Recoveries/ Account Revisions

• 0 years of experience
• High school Diploma or GED equivalent

Allys compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life including:

• Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions student loan pay downs and 529 educational save up assistance programs tuition reimbursement employee stock purchase plan and financial learning center and financial coach access.
• Supporting your Health & Well-being:flexible health and insurance options including medical dental and vision employee spouse and child life insurance short- and long-term disability pre-tax Health Savings Account with employer contributions Healthcare FSA critical illness accident & hospital indemnity insurance and a total well-being program that helps you and your family stay on track physically socially emotionally and financially.
• Building a Family:adoption surrogacy and fertility assistance as well as paid parental and caregiver leave Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations:depending on the role for which you are considered you may be eligible for travel allowances relocation assistance a signing bonus and/or equity.
• To view more detailed information about Allys Total Rewards please visit this link: We Are:

  Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer commercial and corporate customers. For more information visit .

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age race color sex religion national origin disability sexual orientation gender identity or expression pregnancy status marital status military or veteran status genetic disposition or any other reason protected by law.

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.