Sr. Reliability Technical Program Manager, Infrastructure Reliability & Quality
Job Location:
Job Location:
Herndon, VA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
9 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This role serves as the primary interface between our supplier partners and internal engineering teams driving accountability and operational discipline across vendor quality and reliability performance. The Sr. Reliability TPM will partner closely with engineers to establish track and continuously improve supplier-facing metricsincluding post-PFHO Annualized Failure Rate (AFR) performance and Root Cause Analysis (RCA) SLA adherence. A key focus of this position is building and scaling automation to enable real-time visibility into supplier quality trends ensuring that vendors and internal stakeholders maintain rigorous standards throughout the product lifecycle. The successful candidate will own the end-to-end supplier metrics framework holding both external vendors and internal partners accountable for meeting reliability targets and driving corrective actions when performance gaps arise.
Key job responsibilities
- This role will manage and improve performance of vendors for different LLE
- Equipment Specific Performance Metric (E.G Annual Failure Rate)
- Root Cause Analysis SLA (e.g. > 60 days)
- Root Cause Analysis Quality
- Corrective Action Implementation (% Complete)
- This role will reduce engineering LOE by 50% driving automation on above KPIs
- This role will publish monthly category review
- Supplier/reliability metrics to internal customers
- Publish top 2 critical quality/reliability issues for each category to leadership
- Publish corrective actions completion of top 2 issues for each category
- External supplier reviews with eternal customer (Monthly/Quarterly)
- Track availability impacting issues (CSE/LSE/LLT) and publish root cause and corrective actions
A day in the life
About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors degree in Engineering Computer Science or a related field
- 7 years of working directly with engineering teams experience
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 7 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- 6 years of program management sourcing project management and supplier or customer relationship management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This role serves as the primary interface between our supplier partners and internal engineering teams driving accountability and operational discipline across vendor quality and reliability performance. The Sr. Reliability TPM will partner closely with engineers to establish track and continuously improve supplier-facing metricsincluding post-PFHO Annualized Failure Rate (AFR) performance and Root Cause Analysis (RCA) SLA adherence. A key focus of this position is building and scaling automation to enable real-time visibility into supplier quality trends ensuring that vendors and internal stakeholders maintain rigorous standards throughout the product lifecycle. The successful candidate will own the end-to-end supplier metrics framework holding both external vendors and internal partners accountable for meeting reliability targets and driving corrective actions when performance gaps arise.
Key job responsibilities
- This role will manage and improve performance of vendors for different LLE
- Equipment Specific Performance Metric (E.G Annual Failure Rate)
- Root Cause Analysis SLA (e.g. > 60 days)
- Root Cause Analysis Quality
- Corrective Action Implementation (% Complete)
- This role will reduce engineering LOE by 50% driving automation on above KPIs
- This role will publish monthly category review
- Supplier/reliability metrics to internal customers
- Publish top 2 critical quality/reliability issues for each category to leadership
- Publish corrective actions completion of top 2 issues for each category
- External supplier reviews with eternal customer (Monthly/Quarterly)
- Track availability impacting issues (CSE/LSE/LLT) and publish root cause and corrective actions
A day in the life
About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
- Bachelors degree in Engineering Computer Science or a related field
- 7 years of working directly with engineering teams experience
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 7 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- 6 years of program management sourcing project management and supplier or customer relationship management experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 148700.00 - 201200.00 USD annually
Required Experience:
Manager
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