Sr. Quality Evaluator (Onsite)

Job Title:

Sr. Quality Evaluator (Onsite)

Job Description

Join a world-class team in Lake Mary Fl as a Sr. Quality Evaluator! The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards provide insight to customers to contribute to program performance improvements. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a Fortune 500 company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then Sr. Quality Evaluator position at Concentrix is the right place for you!

As a Sr. Quality Evaluator youll join an organically diverse team from around the globe where all members contribute to and support each others success and wellbeing proudly united as game-changers. Together we serve as the intelligent transformation partner for the worlds best-known brands delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and ongoing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Sr. Quality Evaluator you will:

• Maintain Monitors evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Meet departmental productivity requirements (e.g. number of calls monitored per month number of emails evaluated etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership Delivery Team Client Account Management and Resource Unit partners)
• Participate in calibration sessions/call listening sessions with Quality staff Delivery and clients to ensure scoring consistency and best practices
• Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintain strong program knowledge base; basic understanding of client products services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership Operations Client Account Management and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sr. Quality Evaluator role include:

• This position supports work performed under a U.S. government contract that requires employees in this role be U.S. citizens or U.S. lawful permanent residents. Employment will be contingent upon meeting this requirement.
• 18 Years of age or older with a completed High School Diploma or GED Required.
• 1 year of Leadership and Operational background- Required.
• Associates degree in related field from a four-year college or university with 3-5 years of experience preferred.
• Strong attention to detail.
• Self-starter sense of urgency and works well under pressure.
• Demonstrated ability to multi-task and meet timelines of deliverables.
• Proficient in Microsoft Office.
• Strong communication skills both written and verbal.
• Must adhere to the attendance policy.
• Willingness to work a flexible schedule between 7 AM and 10 PM EST (MON to SUN)
• Must reside in the United States and have a valid U.S. address for residence
• For Internal Applicants-Must be meeting or exceeding performance expectations in current role Required

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our clients. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

The base salary range for this position is $19.50/hr (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance a comprehensive employee assistance program (EAP) a 401(k) retirement plan paid time off and holidays.

• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay early when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging as well as global citizenship sustainability and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (disabilities) Dynamic (neurodiversity) Women in Tech OneEarth Champions Wise Owls (experienced) and more.
• A range of other perks and benefits.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

This position is for an existing immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as deadlineto applyfor this position is:11/4/2026.

Location:

USA Lake Mary FL

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race color religion sex sexual orientation gender identity national origin age pregnancy or related condition disability status as a protected veteran or any other basis protected by law.

For more information regarding your EEO rights as an applicant please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment you require reasonable accommodation to participate in any stage of the application or interview process please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant please click HERE