Sr Program Manager

• Serve as the primary day-to-day contact and trusted advisor for assigned customers.
• Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
• Interpret and manage contractual obligations across master service agreements statements of work service-level agreements and related program documentation.
• Own customer program financial management including profitability tracking forecasting budgeting and performance reporting.
• Monitor service-level agreements key performance indicators milestones risks and overall program health.
• Lead regular customer meetings program reviews and executive-level business presentations.
• Partner with customers and internal teams to define workflows reporting requirements governance processes and information flows.
• Identify root causes coordinate cross-functional issue resolution and serve as the customer escalation point.
• Recognize out-of-scope requests and coordinate requirements for appropriate scoping pricing and change-order approval.
• Apply formal change-control processes when program scope cost budget resources or timelines are affected.
• Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
• Maintain accurate program documentation forecasts business reviews SLA reporting and performance metrics.
• Build collaborative relationships across Sales Finance Legal Operations and other supporting functions.

• 8 to 10 years of relevant experience in customer program management project management service delivery account operations or a related field.
• Demonstrated success managing complex customer programs contracts financial performance and service-level commitments.
• Strong business and financial acumen including forecasting profitability analysis and performance reporting.
• Ability to translate complex requirements into practical plans priorities milestones and measurable outcomes.
• Advanced problem-solving root-cause analysis risk management and decision-making skills.
• Excellent written verbal presentation facilitation and negotiation skills.
• Ability to influence stakeholders and build effective relationships across functions cultures identities and organizational levels.
• Highly organized and able to lead multiple priorities in a deadline-driven environment.
• Comfortable working independently while maintaining strong communication and accountability.
• Proficiency with relevant program-management reporting and business applications.
• English proficiency required; additional local or regional language capabilities may be helpful.
• Ability to travel approximately 50% based on customer and business requirements.
• Equivalent combinations of education and relevant professional experience will be considered.

• Onsite
• On-call availability may be required.
• Occasional non-standard work hours or overtime based on business and customer needs.

Salary Range Requirement

Actual annual compensation offered for this exempt role will be a minimum annual salary of $105000 based on several variables including length and depth of work experience education and skills/achievements and will be mutually agreed upon at the time of offer.