Sr Program Manager, Quality Management, GES NA D&C, Quality Management

You are a Senior Program Manager within the Design & Construction (D&C) Quality Management Team (QMT) part of Global Engineering Services (GES) North this role you serve as a senior quality program leader autonomously driving the strategy development and execution of quality management programs that span the full D&C project lifecycle across Amazons logistics network.
You independently own and deliver complex cross-functional quality programsfrom Quality Management System (QMS) implementation to continuous improvement initiativeswith limited oversight. You operate as a trusted advisor to D&C Execution Teams and Regional Leadership providing strategic guidance on quality frameworks process optimization and data-driven decision-making. Your work directly influences how Amazon delivers construction projects at scale.
Your work is approximately 60% tactical and 40% strategic. You develop program roadmaps lead cross-functional initiatives make trade-off decisions and drive organizational alignment across multiple stakeholder groups. You are expected to influence without authority navigate complex organizational dynamics and deliver measurable business outcomes through quality programs.
You bring deep expertise in program management quality systems and continuous improvement methodologies. You contribute to team strategy and represent the QMT in senior leadership forums. You are a systems thinker who connects quality outcomes to business value and champions a culture where quality is everyones job.
This role requires strong executive communication skills the ability to present complex decisions and trade-offs to Directors and VPs and a track record of building scalable programs in matrixed organizations.
This position requires approximately 60% travel within North America to support field quality programs stakeholder engagement and program governance. You must be available to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.


Key job responsibilities
Quality Assurance & Compliance
Define quality standards acceptance criteria and compliance frameworks aligned with Amazons D&C standards
Lead quality program governance including audit strategy inspection protocols and corrective action frameworks
Autonomously own and deliver complex quality programs end-to-end with limited oversight making trade-off decisions independently
Lead cross-functional initiatives spanning Process Standards Program Controls Lifecycle

Business Impact and Value
Define success metrics and KPIs; monitor performance and drive corrective actions
Manage program interdependencies risks and resource allocation across concurrent initiatives
Lead development and alignment of process standards across all Miles within GES
Establish governance mechanisms to ensure process adherence measure effectiveness and drive continuous refinement

Stakeholder Management & Collaboration
Lead cross-functional alignment across Preconstruction Construction Design and external partners
Influence without authority to drive quality adoption and behavioral change across the organization

Communication & Reporting
Create executive-level dashboards reports and narratives that connect quality outcomes to business value
Translate complex quality data into compelling stories that drive organizational action

Process Improvement Best Practices & People Development
Identify and drive systemic improvements that eliminate waste reduce defects and accelerate delivery across the D&C lifecycle
Develop best practice frameworks playbooks and toolkits that enable consistent quality delivery at scale


A day in the life
As a Senior Program Manager on the QMT you are a strategic program leader who drives quality outcomes at scale. Your work is approximately 60% tactical and 40% strategic. A typical day might include:
Leading a cross-functional governance review on implementation progress across Miles
Presenting quality program performance and strategic recommendations
Analyzing program data to identify systemic quality trends and developing improvement proposals
Facilitating alignment between D&C Execution Teams and partner organizations on process standards
Driving improvement cycle from root cause analysis through solution implementation
Participating in a QMT strategy session to shape the teams long-term roadmap

About the team
Global Engineering Services (GES) North America Design & Construction is a diverse collaborative team committed to delivering Amazons logistics infrastructure with the highest standards of safety quality and sustainability. The Quality Management Team provides comprehensive quality assurance and control services to D&C Execution Teams throughout North America ensuring consistent project delivery from initial design through warranty walk. We believe quality is everyones job and operate under four governance tenets: Simplify to Scale Build Trust Through Transparency Think Big Start Small and Quality is Everyones Job.

- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors degree in engineering project management construction management or similar technical focus
- Experience managing complex projects and/or programs within a matrix environment

- 5 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions
- PMP
- Experience managing analyzing and communicating results to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 127200.00 - 185000.00 USD annually
USA NY New York - 127200.00 - 185000.00 USD annually