Sr. Program Manager, Fleet Accountability, DSP Compliance & Experience

Our north star is zero incidents. We deliver results through our accountability flywheelworking backwards to generate actionable insights creating and leveraging signals to proactively detect risk and building high-quality mechanisms to change behavior and drive improvements.

Our organization operates globally across NA EU MENA APAC and LATAM partnering with cross-functional teams including Global Fleet & Products Global Road Safety regional operations and legal teams.

We are seeking a high-judgment Sr. Program Manager to lead Fleet Accountability. This role will be instrumental in establishing sustainable mechanisms to ensure DSPs maintain safe functional vehicles across our complex fleet directly impacting the safety and experience of thousands of DSP Delivery Associates (DAs) worldwide.

We are seeking a candidate who can dive deep into the details invent scalable solutions earn trust with cross-functional partners insist on the highest standards for safety and compliance and demonstrate cross-functional ownership by building long-term solutions across teams by working backwards from the customer.

Key job responsibilities
As the Sr. Program Manager for Fleet Accountability you will partner across teams to own the strategy execution and scaling of fleet accountability programs across multiple regions.

Diagnose Fleet Defects End-to-End: Work backwards from driver-reported vehicle issues and safety signals to identify root causeswhether they stem from process breakdowns data pipeline gaps misaligned incentives or behavioral dynamics.

Build Preventive System Controls: Identify where technology and process redesigns can prevent non-compliance without relying on downstream enforcement. Partner with tech teams to implement proactive mechanismssuch as real-time alerts automated compliance triggers or guardrailsthat drive DSP action before violations occur.

Own Fleet Enforcement Mechanisms: Once upstream foundations are validated support the launch of Monitoring and Enforcement Plans (MEPs) for priority fleet compliance areas. Ensure mechanisms are scalable data-driven and integrated into our broader compliance infrastructure.

Establish Safety Coverage Standards: Define and enforce vehicle condition standards across vehicle types regions and delivery programs. Create mechanisms to track compliance close coverage gaps and feed insights back into the accountability flywheel.

Create Detection and Remediation Systems: Design signals and tracking mechanisms to proactively identify fleet safety risksfrom HVAC failures to device malfunctions. Build remediation frameworks that drive DSP action and measure resolution effectiveness.

Drive Leadership Alignment: Manage Director and VP-level reviews building compelling narratives that frame fleet accountability within our broader compliance strategy. Drive crisp decision-making on prioritization sequencing and resource allocation.

A day in the life
You might start your morning reviewing driver-reported vehicle defects to identify emerging patterns then join a working session with fleet and technology partners to validate whether a data signal is measuring the right thing. After lunch you could be building a business case for a system control that prevents non-compliance upstream followed by a leadership review where you present your prioritization roadmap. No two days look the sameyou will move fluidly between diagnosing root causes designing scalable solutions and driving cross-functional alignment across teams in various stages of maturity.

About the team
The DSP Compliance & Experience team ensures Amazons Delivery Service Partners maintain the safety compliance and performance standards required across our last-mile network. We build monitoring systems that detect risk enforcement mechanisms that drive corrective action and self-service tools that give DSPs visibility into their compliance obligations. Our team manages this full lifecycle end-to-endfrom identifying policy gaps to building the mechanisms that change behavior to delivering the tools DSPs use daily. You will work alongside program managers who own these workstreams while partnering cross-functionally with fleet safety operations and technology organizations.

- Bachelors degree
- 5 years of program or project management experience
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams
- Experience working in a matrixed organization
- Experience in complex problem solving and working in a tight schedule environment
- Experience implementing repeatable processes and driving automation or standardization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 127200.00 - 185000.00 USD annually