Sr. Professional Services Engineer Consultant

Pendos Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate not just how they use Pendo through technical and strategic consulting. This work spans complex technical engagements including system migrations integrations and data work as well as advisory support that helps customers evolve their processes teams and ways of working.

As a Sr. Professional Services Engineer Consultant you will own the design and delivery of complex technical engagements. You will work at the intersection of product data and engineering extending Pendos capabilities through custom integrations data pipelines APIs and technical solutions that connect Pendo to customers broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success.

This role is based in Raleigh San Francisco or remote

• Engagement design and scoping: Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders define the problem validate appetite design engagement structures and author Statements of Work that are commercially sound and delivery-ready.
• Custom integrations and data solutions: Design and build technical solutions that extend Pendos capabilities and integrate with customer systems. Write production-quality code build APIs design data pipelines and implement ETL processes across data warehouses analytics platforms BI tools and emerging AI/ML systems.
• Technical project delivery: Own multiple complex technical projects end-to-end including data engineering and system integration work. Lead execution troubleshoot issues provide technical leadership on escalated engagements and ensure delivery aligns to customer outcomes scope and timeline.
• Data and architecture consulting: Advise customers on data architecture integration patterns and long-term technical strategy. Support instrumentation design for advanced analytics and AI/ML use cases and guide customers through technical transformations involving data infrastructure and system design.
• Enablement and reusability: Build reusable code libraries frameworks and integration patterns that scale across the Professional Services team. Mentor consultants on data flows API usage debugging approaches and technical problem-solving to raise the overall capability of the organization.
• Practice impact and field intelligence: Identify patterns across engagements and turn them into reusable playbooks documentation and delivery approaches. Share field intelligence with Product and cross-functional teams so customer transformation challenges inform how Pendo supports adoption and long-term value.

Beyond the qualifications we hire through a specific lens. These arent buzzwords; theyre the things well actually look for in how you talk about your work.

Youre a builder not a maintainer.

Youre most energized when there isnt a clear path yet and you get to define it. You dont wait for direction; you identify gaps shape solutions and drive them forward. At Pendo great Sr. PSE Consultants dont just follow instructions; they operate as strategic advisors influencing decisions guiding stakeholders and elevating how we work.

Youre AI-curious - genuinely.

Youre not using AI tools occasionally. Youre rewiring how you work around them. Youre faster sharper and more prolific because of it and you bring that energy to everything how you approach your work how you prep how you communicate how you think. We want someone who sees AI as a multiplier not a shortcut.

• 7 years of experience in a customer-facing technical role within B2B SaaS with hands-on experience writing custom code and building integrations.
• Strong proficiency in JavaScript Python or with the ability to write production-quality backend code.
• Deep experience with APIs data pipelines integration patterns ETL processes and data modeling.
• SQL proficiency and strong data modeling expertise.
• Experience working with REST APIs webhooks and event-driven architectures.
• Demonstrated ability to translate complex data concepts into business value for both technical and business stakeholders.
• Experience leading technical transformation initiatives and data infrastructure projects.

• Bachelors degree in Computer Science Engineering Data Science or a related field.
• Application development experience with Python or a related language or framework.
• Experience with the modern data stack such as Segment Snowflake BigQuery dbt or Fivetran.
• AI/ML integration experience including feature engineering and MCP implementations.
• Background in data engineering integration consulting or technical services focused on custom development.

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech.

Pendo Core Values: Bias to Act Hone Your Craft The Team is Pendo and Maniacal Focus.

Location: San Francisco Raleigh or remote

Compensation: The expected salary range for this role to be performed in San Francisco $145400 - $175000 Raleigh or Remote: $132200 - $1590000

Benefits: Highly competitive employer-heavy coverage including $0 premium options strong 401(k) match equity and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility: Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.