Sr Product Manager Technical, Ring and Blink Security & Privacy Product (ProdSec)

Help millions of Ring and Blink customers securely access their accounts and devices faster and with fewer frustrations. As a Product Manager - Technical on our Security & Privacy team youll own the authentication and device transfer experiences that customers interact with every day.

Our team designs trustful customer experiences. We do the right thing for our customers and put them in control of their data. The challenge Finding the right balance between protecting customer accounts and data with delivering experiences that feel effortless. That tension is at the heart of everything youll work on.

As the product owner youll inherit existing strategies and make them yours challenge assumptions update direction and define what comes next. Youll have the room to dig into the data reassess scope and drive the decisions that shape these products. As our organization accelerates its AI-Build transformation youll experiment with AI tools to accelerate product delivery and push boundaries on how we build.

Why this role stands out:

- Your products directly protect customer data and strengthen trust for millions of users
- Youll build net-new experiences where the product strategy is yours to define
- Youll navigate the tension between strong security and seamless customer experience every day
- Youll partner with Customer Support teams to reduce call volume by designing better self-service experiences
- Youll work in an AI-first environment experimenting with AI tools to move faster and rethink how products are built
- Strategic visibility: Report to the Trust Privacy and Accessibility (TPA) organization while delivering features for Ring Blink Key and Sidewalk (RBKS) products

Key job responsibilities
- Product Ownership: Own the lifecycle of Ring and Blink authentication flows (password OTP) and device ownership transfer experiences. Define roadmap priorities success criteria and trade-offs between security and customer experience.
- Strategic Assessment: Evaluate existing strategies challenge assumptions and determine whether to improve current solutions or introduce new ones. Drive clarity where ambiguity exists.
- Cross-Functional Collaboration: Partner with Engineering Design Legal Security Privacy Customer Experience and Operations teams to deliver the right solutions. Align stakeholders on approach and priorities.
- Customer Support Reduction: Identify and design product improvements that reduce CS call volume related to sign-in account creation and device transfer.
- Data-Driven Decisions: Define metrics and mechanisms to measure product health adoption and customer friction. Use data to prioritize and justify investment.
- Technical Partnership: Work with engineering teams to assess technical feasibility understand system constraints and ensure solutions scale. Partner with TPMs on delivery of emerging authentication programs.
- Build from Scratch: Take over in-progress product definitions (e.g. deceased account holder device transfer) and drive them from concept to launch.
- AI-First Product Development: Operate within the pioneering RBKS Builders model a new way of working that reshapes collaboration between PMs TPMs and engineers to accelerate delivery. Leverage AI tools to build prototypes draft product/tech documentation and compress development timelines.

A day in the life
Your primary focus is making sign-in and device transfer work better for customers. Youll analyze authentication data to spot friction points run trade-off discussions with engineers and designers align with legal and privacy teams on sensitive flows draft product requirements and shape tech designs. Youll build prototypes and accelerate engineering implementation. AI tools such as Amazon Quick Claude Kiro and Cursor support you at every step helping you move faster from insight to decision to delivery. Beyond the day-to-day youll step back to assess whether your products need a new direction and make the call when they do.

About the team
The ProdSec team sits at the intersection of product innovation and customer trust. Were a collaborative group of product and program managers who deliver the security and privacy features that millions of Ring and Blink customers rely on daily from authentication flows to device ownership transfers to privacy controls. Our team thrives on solving complex cross-functional challenges spanning engineering legal privacy design security customer experience and customer support. We constantly balance security requirements that protect customer accounts and data with seamless delightful experiences. We operate in an AI-first environment using tools like Amazon Quick Claude Kiro and Cursor to accelerate everything from product discovery to engineering delivery as part of the pioneering RBKS Builders model that reshapes how PMs TPMs and engineers work together. If youre passionate about building features that strengthen customer trust and eager to experiment with AI to pioneer new ways of building products youll find a home here.

- 5 years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience working with cross-functional teams (e.g. engineering security design legal customer support)

- Experience in using analytical tools such as Tableau Qlikview QuickSight
- Experience in building and driving adoption of new tools
- Knowledge of security technology and concepts (Authentication Authorization Single sign-on Cryptography etc.)
- 2 years of software development experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 151200.00 - 204600.00 USD annually
USA WA Bellevue - 151200.00 - 204600.00 USD annually