Sr. Product Manager

Pendo is the AI-powered analytics and adoption platform for builders. The Product team builds the tools that help software teams understand how their products are used where adoption breaks down and what drives business outcomes. AI features are increasingly central to the analytics roadmap surfacing intelligent insights automating pattern detection and embedding AI-assisted workflows directly into the product experience. This team is embedded in its own customer base runs continuous discovery and treats customer outcomes as the primary measure of whether the work is good.

This role owns an analytics product area end-to-end: strategy roadmap discovery and delivery across a globally distributed cross-functional team spanning Raleigh New York and Pendos India-based engineering and product teams. Customer outcomes are the starting point for every significant decision. Discovery is continuous not episodic. Operating across time zones is a practical requirement the person in this role adapts their working hours to maintain meaningful overlap with India-based teams and builds the async artifacts that let those teams work independently between overlap windows.

This role is based in Raleigh NC (primary) with New York NY and East Coast remote candidates also considered. Pendos hybrid model requires in-office 3 days per week for local candidates.

• Own the analytics product roadmap define priorities defend tradeoffs with data and reasoning and keep the long-term direction aligned with enterprise customer needs and the broader Pendo platform.
• Drive AI-powered capabilities within the analytics area: define what the AI does how outputs are surfaced how confidence is communicated and where human judgment stays in the loop with the customer problem as the starting point not the model capability.
• Run continuous discovery with enterprise customers and India-based product and engineering teams; synthesize findings across time zones into clear actionable product decisions without requiring a synchronous handoff.
• Lead the full product lifecycle for the analytics area from early concept through GA and post-launch iteration; make clear calls on scope sequence and tradeoffs and own the outcome.
• Apply AI tools across the full product cycle synthesizing discovery at scale generating early wireframe concepts drafting specs and competitive analyses and share methods and findings with the broader product team.
• Serve as the subject-matter expert for Sales Customer Success Marketing and Partnerships on the analytics area; translate product capability into commercial narrative and feed market signal back into the roadmap.
• Write specs that engineering can act on without a verbal walkthrough; document decisions produce async artifacts that reduce synchronous dependency and bring a substantive point of view to design reviews.

Beyond the qualifications we hire through a specific lens. These arent buzzwords; theyre the things well actually look for in how you talk about your work.

Youre a builder not a maintainer.

Youre most energized when there isnt a clear path yet and you get to define it. You dont wait for direction; you identify gaps shape solutions and drive them forward. At Pendo great product managers dont wait for alignment that could have been earned proactively they form a point of view make calls within their scope and drive toward a globally distributed team delayed decisions compound quickly. Ambiguous problems dont wait for complete information and neither do you.

Youre AI-curious genuinely.

Youre not using AI tools occasionally. Youre rewiring how you work around them. Youre faster sharper and more prolific because of it and you bring that energy to everything: synthesizing discovery at scale prototyping early concepts with tools like Figma AI Galileo or v0 drafting specs and competitive analyses compressing the distance between insight and a cross-timezone operating model AI tools are particularly valuable for accelerating async work. What you discover or produce with AI you share with the team. The tools will change; the willingness to dive in and tinker is what matters.

• 5 years of product management experience with a track record of owning product areas end-to-end in a B2B SaaS environment.
• Experience defining or shipping AI-powered product features you can work with engineering to spec what a model does how outputs are surfaced how confidence is communicated and where human judgment stays in the loop.
• Demonstrated experience building for enterprise customers including navigating complex procurement security compliance or data privacy requirements.
• Experience using AI prototyping or code generation tools (Cursor v0 Replit GitHub Copilot or similar) to validate product ideas before engineering investment; specific examples of AI use in daily workflows are expected in the interview process.
• Experience taking a product or major feature through the full lifecycle scoping sequencing launching and iterating and making scope and sequence calls without consensus.
• A track record of running toward customers: maintaining direct relationships with enterprise customers treating discovery as ongoing rather than project-scoped and pointing to specific conversations that changed a product decision.
• Experience working with or within globally distributed teams with async-first communication practices; written specs and updates leave no open questions.

• Background in analytics products data visualization or data platform work in a B2B context.
• Familiarity with Pendo as a user or customer.
• Prior experience working with India-based engineering or product teams.

Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech.

Pendo core values: Bias to Act Hone Your Craft The Team is Pendo and Maniacal Focus.

Location: Pendo is a hybrid -office 3 days per week unless designated remote. Primary location is Raleigh NC; New York NY and East Coast remote candidates are also considered. This role works with India-based teams and requires schedule flexibility to maintain meaningful overlap.

Benefits: Highly competitive employer-heavy coverage (including $0 premium options) strong 401(k) match equity and flexible time off.

Compensation: Our salary ranges are based on paying competitively for our size and industry and are one part of many compensation benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in North Carolina or New York is USD$150000 USD$175000

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.

Accessibility: Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to:. All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.