Sr Product Manager Operations

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

Happen Bank is looking for a Sr Product Manager to shape the future of our Operations and Contact Center this role youll lead the strategy and delivery of the internal applications that enable our agents to deliver exceptional member experiences while improving operational efficiency quality and consistency.

Youll partner closely with Engineering Design Operations Risk Compliance and business leaders to modernize agent workflows reduce operational friction and build scalable platforms that support the future of Happen Bank. Success in this role is measured by the business impact you deliverfrom improving agent productivity and service quality to simplifying complex workflows and enabling operational scale.

Product Vision & Strategy

• Help define a compelling product vision and strategy for internal Operations platforms workflows and agent tools
• Translate operational pain points and business goals into an outcome driven roadmap grounded in impact
• Prioritize investments using clear success metrics tradeoffs and alignment with enterprise operational strategy

Product Discovery & Outcome Ownership

• Lead rigorous discovery to understand agent behavior workflow inefficiencies system gaps and operational friction
• Validate solutions using research prototyping data and experimentation
• Ensure every initiative has clear measurable success criteria tied to operational performance
• Foster a learning driven culture where teams iterate quickly and stop work that is not delivering impact

Execution & Delivery Excellence

• Drive delivery of internal tools and platform enhancements that materially improve agent efficiency service quality and operational scalability
• Partner with engineering and design to balance speed technical feasibility user experience and long-term platform health
• Use insights from telemetry qualitative feedback and operational data to inform ongoing prioritization and continuous improvement
• Ensure internal tools meet regulatory security and risk requirements without compromising usability

Cross-functional & Executive Leadership

• Influence decisions across technology data operations risk compliance and servicing to ensure alignment and platform scalability
• Communicate roadmap priorities progress and results clearly to senior and executive stakeholders
• Build strong trust-based partnerships with operations leaders and other cross-functional executives

How Success Is Defined

• Measurable improvements in operational performance (product cross-sell average handle time reductions higher quality assurance scores fewer errors improved agent satisfaction)
• A modernized internal toolset that simplifies workflows reduces complexity and enables growth
• Clear alignment between Operations strategy and product investments
• Strong repeatable product discovery and evidence-based decision making
• Trusted leadership presence with engineering operations and executive teams

• 4 years of product management experience; bachelors degree in a related field; or equivalent work experience
• Experience building or leading internal tools operational platforms or contact center technologies
• Proven track record improving operational efficiency service quality or customer outcomes through product innovation
• Strong product judgment with experience balancing user needs business objectives technical considerations and regulatory requirements
• Experience leading product discovery validating opportunities through research and experimentation and using data to inform decisions
• Demonstrated ability to influence senior stakeholders and drive alignment across complex cross-functional organizations
• Excellent written and verbal communication skills with the ability to clearly articulate strategy priorities and tradeoffs
• You proactively identify opportunities to improve products processes and team effectiveness while maintaining a strong focus on measurable outcomes
• You have hands-on experience using AI tools to accelerate your work and improve output quality. Youre equally comfortable using them yourself and helping others apply them thoughtfully recognizing where human judgment and oversight remain essential

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be Bank offers relocation based on actual job level.

Time Zone Requirements
Local hours (PT)

While the position will primarily work local hours Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-BC1

Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

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