Sr. Product Manager, Omni-Channel Strategy

WhyYoullLove World Market

Youwontfind a store and team like this anywhere else!Were passionate about our mission to delight customers with a unique ever-changing marketplace of products from around the assortment is curated withstylish home décorquality furniturethoughtfulgiftstime-honored handicraftsand international food and beverage handpicked finds to heartfelt teamwork World Market is where uniquenessisntjustcelebrateditswhat sets us apart.

Ourteam means the world to us!We valueauthenticityempowermentand respectand we take pride in what we do. If youre lookingforacollaborativefast-movingenvironmentwhereyour contributions are valuedgrowth is supportedand you canhave a little funyouvefound it!

When you join our teamyoullenjoy:

• Benefits that support health financial security and personal life needs. Learn more about benefits and eligibility for Medical Dental and Vision Insurance and more!

• Paid vacation and paid sick time

• 401(k) plan with Roth option and company match

• Employee Assistance Program and wellness resources to be and do your best

• Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper

• Work life balance and work from home flexibility

• Working with a team who thinks the world of you

WhatYoullDo

The Sr. Product Manager Omni-Channel Strategy drives the strategy roadmap and execution of the companys omni-channel growth initiatives and special projects across the full path to purchase spanning Ecommerce Order Management Supply Chain and Store Technology with cross-over into corporate systems. While dedicated Product Managers own each functional area this role is the glue that connects them: partnering with those PDMs as peers to own the end-to-end omni-channel roadmap drive cross-domain initiatives and special projects and ensure a seamless consistent customer experience from product discovery through fulfillment post-purchase and return.

You will collaborate with business partners subject matter experts analytics and IT to review business processes define requirements and stories ensure delivery of new features and functionality and identify future optimizations that scale across channels.

Principal Duties and Responsibilities:

Drive product vision

• Own and drive the omni-channel roadmap and special projects partnering with the functional-area PDMs and business owners to assemble sequence and prioritize cross-domain initiatives into a unified companywide plan.

• Build an inspiring product vision that connects front-end customer experiences with back-end fulfillment inventory and store capabilities into a single cohesive journey.

• Define feasibility and best-practice testing components and create supporting user stories business requirement documents and specifications for these projects (e.g. ROI analyses functional specifications use cases usability scenarios).

Cross-functional partnership

• Work closely with other Product Managers Project Managers engineers and IT across the current tech stack to identify interdependencies and incorporate every business line into our technology plans.

• Facilitate cross-functional processes that help scale the companys performance serving as the liaison across Ecommerce Order Experience Inventory Management Supply Chain Store Operations Marketing Technology Finance IT and QA to align on specifications for new features and functionality.

• Participate in Design Development Quality Assurance and UAT cycles and sign off on features and projects before implementation across systems.

• Seek improvement recommendations from key business stakeholders across channels incorporate them into the product roadmap and perform cost/benefit analyses to determine priority and feasibility.

Technical expertise

• Breadth across the omni-channel tech stack including Ecommerce Platform Order Management System Store Technology Supply Chain / Warehouse Management and the integration points into corporate systems.

• Comprehensive understanding of order-to-cash fulfillment logistics order routing and routing rules for distribution through multiple locations (DCs and Stores) and post-purchase actions such as payments refunds appeasements fraud and tax.

• Understanding of how data and inventory thread across platforms enabling consistent availability pricing and customer experience regardless of channel.

• Research and recommend best practices based on competitive analysis for omni-channel features and projects.

Measurement mindset

• Measure and track project performance and provide the organization with pre- and post-launch results analysis.

• Identify metrics and key performance measures across channels and use data to drive decisions that enhance the customer and user experience.

This role is open to remote candidates; however there is a preference for individuals based in or near the CA Bay Area.

Experience & SkillsYoullBring

• Relevant undergraduate BA BS degree in IT or Business or equivalent experience.

• 5 years of retail product management experience within multi-channel retailers with a track record of bringing customer-facing and operational technology products to market across multiple domains.

• Deep subject matter expertise and applications experience in two or more of the following: Ecommerce Platform (Salesforce Commerce Cloud) Order Management System (IBM Sterling Order Management) Store Technology / Point of Sale Supply Chain / Warehouse Management Inventory Management Payment Systems Omni-Channel Experience.

• Demonstrated ability to drive initiatives that span multiple technologies and teams managing interdependencies and orchestrating delivery across systems that do not report into a single organization.

• Full lifecycle implementation experience: creating requirement documents user acceptance testing (UAT) usability testing and A/B testing methodologies.

• Experience with Scrum/Agile software development methodology.

• Strong organizational time management and prioritization skills managing multiple projects and work streams simultaneously.

• Excellent team player with strong verbal interpersonal and written communication skills applying innovative ideas and critical thinking to projects.

• A highly motivated self-directed problem solver who anticipates needs and thrives in a fast-paced retail environment with a sense of urgency strong work ethic and a sense of humor.

CA Pay Range is $155000 - $185000 annually

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If you need reasonable accommodations to complete the on-line application please contact the Human Resource Department:

Phone: 1-

Email:

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason please use the apply button below to complete an application and upload your resume.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws which depending on your location may include the Fair Credit Reporting Act the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market LLC. to recruit hire train promote transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race color creed religion national origin age sex gender identity genetic information marital status lawful alien status sexual orientation physical or mental disability citizenship status veteran status employment status or any other basis prohibited by applicable law.