Sr Product Manager, Knowledge Management

Johnson & Johnson Services Inc. isrecruiting fortheSeniorProduct ManagerKnowledge ManagementlocatedinNew Brunswick NJ.

HR Data & Intelligence sits at the heart of Johnson & Johnsons HR Digital ecosystem architecting the intelligence layer that shapes how the company understands engages and mobilizes its global workforce. This organization builds and operationalizes enterprise-scale data analytics and AI capabilities that do more than inform decisionsthey reshape how HR plans predicts personalizes and performs. By unifying data science employee listening knowledge management and responsible AI HR Data & Intelligence is transforming workforce signals into strategic advantage ensuring HR is not only insight-led and future-ready but a trusted steward of ethical human-centered intelligence at scale.Within this ecosystem Data Services is the business-owned data platform capability that ensures HR data is trusted scalable and analytics-ready.

TheSeniorProduct Manager Knowledge Managementis responsible foroperationalizing Johnson & Johnsons HR KnowledgeManagementStrategy by bringing authoritativeAIreadyHR knowledge to life across prioritizedHRuse cases. Reporting to the Head of Data Science Services this role translates enterprise standards for HR knowledgeauthority structure lifecycle quality and reuseintodaytodayexecution that enables trustedselfservice consistent decisioning and scalableAI-poweredHR experiences.

TheSeniorProduct Manager Knowledge Managementpartners closely with HR domainbusiness processownersProduct Management andotherData & Intelligence teams to ensure HR knowledge is authoritative findable current and reusable across channels includingAIenabledworkflows. Theroleis accountable for makingthe strategyrealimplementingtoolingdriving adoption enforcing standards enabling domain ownership and ensuringhighvalueHR knowledge is eligible for safe reuse at scale.

Operating at the intersection of knowledge architecture governance and experience delivery this role plays a critical part in transforming HR knowledge from static content into a durable enterprise capability that improves employee experience reduces risk and enables the future of HR.

Key Responsibilities:

• Partner with HR and business leaders to shape and clarify highimpact workforce and talent questions translating business context into welldefined analytical problem statements and testable hypotheses.

• Apply rigorous quantitative and qualitative methods to generate credible decisionrelevant people insights acrossHRdomains

• Identifypatterns and insights with repeatable value distinguishing onetime analyses from insights that should be scaled through enterprise analytics and decision products.

• Collaborate closely with Decision Products and other HR Data & Intelligence teams to translate validated insights into reusable metrics analytics and decision products contributing domain context and analytical framing.

• Translate complex analyses into clear compelling narratives that connectpeopleinsights to business outcomes and enable confident decisionmaking by senior leaders.

• Ensure allpeopleanalytics work adheres to data privacy ethical standards and responsible use principlesmaintainingtrust while working with sensitive employee data.

Qualifications

Required:

• A minimum of aBachelors degree inInformation Science Knowledge Management Information Systemsor a related field is.

• Minimum of7yearsof experience in knowledge management content strategy information architecture or related disciplines within a complex global organization.

• Demonstrated experience operationalizing an enterprise knowledge or content strategy translating standards and principles into execution across prioritized use cases.

• Strong understanding of knowledge as an enterprise asset including authority signaling lifecycle management quality standards metadata and reuse across channels.

• Proven ability to distinguish authoritative guidance from reference material and operationalprecedent and to enforce standards that ensure trust traceability and safe reuse.

• Experience implementing or enforcingknowledgelifecycle discipline (draft review approval publishmaintain archive) including governance checkpoints and quality gates.

• Demonstrated judgment in preparing knowledge for AIenabled and automated reuse including context completeness authority tiering lineage and eligibility controls.

• Demonstrated understanding of how knowledge graphs semantic relationships and vectorized knowledge assets enable scalable discovery reasoning andAIenabledreuse of enterprise knowledge including the role of relationships metadata and embeddings in supporting search retrieval and safe application of authoritative HR knowledge.

• Experience partnering effectively with HR domain leaders product management digital teams and analytics or data teams to deliver knowledge capabilities embedded in workflows and experiences.

• Strong communicationand change leadership skills with the ability to drive adoption influence without authority and enable distributed ownership across domains.

Preferred:

• Experience supporting or integrating AIenabled search conversational interfaces or decision support tools that consume governed enterprise knowledge.

• Familiarity with contentasaservice models structured knowledge decision logic or semantic/ontologybased approaches to knowledge reuse.

• Experienceoperatingwithin federated governance models working with domain stewards councils or centers of excellence.

• Experience defining or usingknowledgeperformance metrics including findability quality reuse lifecycle health and selfservice outcomes.

• Experience working in a highly regulated or risksensitive environment with an appreciation for compliance auditability and responsible AI considerations.

Other:

This positionis located inNew BrunswickNJfull-time and may require up to 10% travel both domestic and international.