Sr. Product Engineer- Observability, ArcGIS Enterprise

Overview

Build the next generation of ArcGIS Enterprise a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide.

Our team builds cutting-edge highly scalable and reliable distributed software for on-premises Kubernetes and the cloud making maps geographic information and analyses available on any device anywhere at any time. Our product engineers provide a strong technical voice in the product development process and use the best tools available to build highly reliable sustained and evolutionary software.

As a Product Engineer for observability you will work with our cross-functional global team of product engineers developers and writers to design and implement the best observability patterns with a particular focus on leveraging AI and datadriven techniques to deliver automated root cause analysis and intelligent sizing recommendations. You will be actively involved with designing writing building and delivering existing and next generation ArcGIS Enterprise observability using software development and quality assurance practices.

Responsibilities

• Translate customer needs and industrial trends into technical requirements for future ArcGIS Enterprise software releases
• Design and evolve end-to-end observability pipelines spanning metrics logs traces and events across ArcGIS Enterprise deployments
• Contribute to the design of AI Driven Root Cause Analysis (RCA) capabilities that accelerate troubleshooting and incident resolution
• Partner on the design of data driven models to generate sizing and capacity guidance for customers
• Collaborate with product engineers and development engineers on software project teams to build new ArcGIS Enterprise software releases
• Share workflows in help topics blog articles presentations tutorials and samples
• Troubleshoot and triage customer issues
• Review and analyze automated test results report status on software quality and stability and certify software quality

Requirements

• 5 years of experience with ArcGIS Enterprise and ArcGIS platform technologies
• Solid foundation of observability concepts: metrics logs traces SLIs SLOs
• Hands-on Experience with Prometheus / Grafana
• Robust experience developing and implementing test plans and test automation
• Experience working with Python Java or other scripting languages
• Strong experience translating customer needs (in observability) into technical requirements for the team
• Excellent problem solving and analytical skills
• Proven ability to build and deliver quality software in a team environment
• Strong time management and organizational skills
• Bachelors degree in computer science software engineering information systems or a related technical field

Recommended Qualifications

• Experience with capacity planning performance and chaos engineering
• Familiarity with AI and Machine Learning concepts especially as applied to operational data
• Working knowledge of Kubernetes resource management (requests/limits throttling OOMs)
• Hands on experience building or operating large scale distributed systems
• Experience designing deploying solutions in AWS and/or Azure
• Masters degree in computer science software engineering information systems or a related technical field

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