Sr. Process Consultant

Process Consultant

Westerville OH

Full Time

Job Description

Technical Skills

Thorough understanding of ITIL and IT Service Management concepts

Familiar with industry leading ITSM platforms like ServiceNow BMC on functionalities integrations and out of box features

Experience in designing developing and documenting IT Service Management processes and workflows

Experience in developing ITIL process performance metrics measurements and agreements

Knowledge of Service and Systems management applications including ticketing/workflow tools

Experience in driving end to end major incident management process

Knowledge of at least one recognized process improvement techniques like 6sigma PDCA etc.

10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes

Planning and Analysis

Requirements Definition

Design Specifications

Asset Management

Software License Tracking

Technology Architecture

Integration and Testing

Implementation and Migration

Training and Knowledge Transfer

Documentation

Operations and Administration

Technology Refreshment and Replenishment

Manage Cross functional support to ensure the Service Delivery which includes

Availability Management

Capacity Management

Performance Management

Service Level Monitoring and Reporting

Service Support which includes

Incident Management

Problem Management

Configuration Management

Change Management

Release Management

Reporting SLRs

Thanks and Regards

Vipin Sahni

Senior Talent Acquisition Specialist

D : Email:

Synchrony Systems Inc.