Sr. Principal, Planning & Experience

Unlock the Power of You

At Invitation Homes our associates are the foundation of our success. We connect your work to real impact invest in your growth and welcome you to feel at home because care isnt just something we say its something you experience.

Invitation Homes owns and operates homes in great neighborhoods across 16 top U.S. markets. We continue to innovate with smart home technology an industry-leading maintenance app and other lifestyle-enhancing services that make leasing easier than owning.

Our market teams Leasing Property Management and Rehab Turns & Maintenance work together to deliver excellent resident experiences and maintain high-quality homes. Every associate plays a meaningful role in that mission.

The Sr. Principal Planning and Experience is a strategic advisor integrator and execution leader responsible for amplifying the impact of the EVP Chief Experience Officer (MXG and Analytics) across the enterprise. This role acts as a key strategic partner to the EVP ensuring alignment and operational excellence across all Experience functions including Marketing Customer Experience Enterprise Analytics & Reporting Product Digital Experiences and related crossfunctional initiatives.

This individual brings deep analytical fluency translating data into actionable business decisions while bridging strategy with execution. The Sr. Principal partners closely with the Analytics and Reporting teams to equip the EVP and Experience organization with the insights frameworks and operating rhythms needed to accelerate growth elevate customer experience and scale impact.

This role also requires a unique blend of analytical storytelling and operational problem-solving with the ability to quickly assess complex business challenges and translate insights into actionable scalable solutions. The Sr. Principal brings a continuous improvement mindset leveraging process optimization methodologies (e.g. Lean Six Sigma) to identify inefficiencies recommend improvements and drive measurable impact across the Experience organization and broader enterprise.

Key Responsibilities

Strategic Leadership & Advisory

• Serve as a trusted advisor and strategic thought partner to the EVP.
• Help shape and drive the Experience organizations strategic agenda ensuring clarity prioritization and crossfunctional alignment.
• Translate enterprise priorities into actionable roadmaps for Marketing CX Product and Analytics teams.
• Prepare executivelevel insights recommendations and narratives for senior leadership and external stakeholders.

Analytics Insights & Decision Enablement

• Partner with the Analytics & Reporting function to drive a unified insights ecosystem supporting EVP priorities.
• Translate analytical outputs into clear storylines and recommendations that influence executive decision-making and drive alignment across diverse stakeholders.
• Identify key trends performance risks and opportunities using customer operational financial and digital product data; synthesize findings into actionable recommendations and business cases.
• Ensure reporting dashboards and measurement frameworks align to strategic objectives and OKRs.

Continuous Improvement & Operational Excellence

• Apply continuous improvement methodologies (e.g. Lean Six Sigma principles) to assess business processes identify inefficiencies and recommend scalable solutions.
• Rapidly diagnose challenges across functions and develop data-driven proposals to improve performance efficiency and customer outcomes.
• Partner with cross-functional teams to implement process improvements and track measurable impact.
• Promote a culture of continuous improvement accountability and operational rigor across the Experience organization.

Experience Organization Operations

• Drive the Experience organizations operating cadence including quarterly business reviews strategic planning goal setting and performance management.
• Drive crossfunctional coordination across Marketing CX Product and Ops to ensure consistent execution and collaboration.
• Help shape and implement standards governance models and feedback loops to ensure operational health and organizational clarity.

Program & Portfolio Execution

• Lead strategic programs and enterprisewide initiatives aligned with EVP priorities particularly those requiring crossfunctional alignment or heavy analytical components driving efficiency scalability and measurable business impact.
• Manage key customer experience transformation initiatives ensuring measurable improvements in satisfaction retention and operational efficiency.
• Support resource allocation budget tracking and prioritization for major EVPsponsored programs and product investments.
• Operate as a flexible high-impact problem solver who can be deployed across the business to assess ambiguous challenges synthesize insights and deliver actionable recommendations.

Communications & Stakeholder Engagement

• Develop executive communications narratives and presentations that reinforce EVP strategic priorities.
• Support the EVP in select executive meetings and cross-functional forums driving continuity alignment and follow-through.
• Support change management efforts to ensure enterprise buyin and adoption of Experiencedriven initiatives.

Qualifications

Education & Experience

• 8-10 years of progressive experience in Customer Experience Marketing Strategy Analytics Digital Product or related fields.
• Experience leading or partnering closely with Analytics Data or BI teams required; proven ability to interpret complex datasets and drive insightbased decision-making.
• Experience applying continuous improvement and operational excellence principles (e.g. Lean Six Sigma) to streamline processes improve efficiency and drive measurable business outcomes.
• Experience operating in a matrixed environment ideally within a highgrowth multimarket or operationally complex organization.
• Previous experience in a Chief of Staff strategy transformation or portfolio leadership role preferred.

Technical & Analytical Competencies

• Strong command of analytics reporting and data visualization frameworks.
• Ability to translate data into strategies narratives and business recommendations.
• Understanding of customer experience measurement (NPS/eNPS VoC journey analytics) and marketing/product performance metrics.

Leadership & Behavioral Competencies

• Highly strategic intellectually curious and comfortable operating in ambiguity.
• Exceptional communication and storytelling skills including comfort with executive audiences.
• Strong relationshipbuilder who can influence without authority and navigate complex organizational dynamics.
• Ability to coach and develop team members laterally elevating thinking problem-solving and execution without direct reporting relationships.
• Skilled at engaging and collaborating with a wide range of personalities from highly analytical to creative and operational partners.
• High degree of professionalism confidentiality and emotional intelligence.

Success Criteria (First 12 Months)

• Build a reputation as a trusted problem solver who can quickly assess challenges and deliver actionable high-impact solutions
• Successfully demonstrate measurable improvements in operational efficiency and effectiveness through continuous improvement initiatives
• Establish a highly effective operating rhythm for the EVP and Experience organization.
• Strengthen the connection between Analytics and the Experience leadership team improving insight quality and speed of decisionmaking.
• Support the development and execution of an EVP strategic plan and measurement system that clarifies priorities and drives accountability.

We believe when our residents thrive our associates thrive. Here youre not just filling a role youre building a career at a company that invests in your growth and welcomes you for who you are.

Whats in it for you

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual sick time volunteer time and standard and floating holidays
• 401(k) with company matching contributions
• Casual dress code and a genuinely great work environment
• Team events celebrations and a culture that values connection
• Employee Resource Groups: Together with Women Asian Alliance Black Collective Juntos Gen Next and Open Invitation
• Career growth paths and learning opportunities we promote from within

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.