Sr PM, Field Support , North America Fleet Readiness

Amazon is seeking a Senior Program Manager Field Support to drive Fleet Readiness and field execution for Last Mile fleet operations in North this critical role you will own programs that ensure our delivery vehicles are well-maintained highly utilized and available to meet customer delivery commitments across the network. This includes designing scalable mechanisms for maintenance adoption vendor performance management fleet availability & utilization and cost.

We are seeking a highly analytical program manager who combines strategic thinking with a keen eye for operational details to deliver tangible results. You will be responsible for designing launching and governing programs in a rapidly evolving environment building mechanisms where none existed before. You will Dive Deep to understand the business and own the overlap between adjacent organizations data signals and field execution. You will Insist on the Highest Standards and ensure our metrics measure what matters and enable leaders to understand our progress. You thrive in ambiguity are comfortable working cross-functionally to understand both the big picture and the details and can move fluidly between strategic design and hands-on operational problem-solving. The ideal candidate must be able to influence leadership communicate ideas effectively (verbally and in writing) and build consensus among groups with competing priorities.

You will partner closely with internal fleet stakeholders vendor operations Delivery Service Partners (DSPs) field operations teams and technology partners to bridge the gap between program design and field reality. Please note that given the nature of this role travel within North America is required 25-30% of the time.

Key job responsibilities
On site field support for multiple delivery stations in the Northeast working closely with stakeholder groups on program implementation and vehicle operational readiness rate

Partner with Amazon Operations leaders Delivery Service Partners (DSP) and Corporate program teams to drive adherence to business goals and initiatives

Collect and analyze data in order to drive performance improvements with central programs

Lead without authority in order to translate data reporting opportunities into feasible and scalable actions

Conduct DSP roundtables to identify opportunities for vehicle maintenance and uptime

Develop actions plans to address root causes and assist with implementing the changes

Create reporting to identify root causes of low performance

Conduct site visits to identify improvements for maintenance and repairs of our fleet

Monitor key fleet metrics define and implement initiatives to drive program and process improvements

Leverage data analysis to systematically drive change

Communicate across teams and to leadership to ensure alignment of goals tasks for the overall success of the program

Role can be based anywhere in the Northeastern United States

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at DE Wilmington - 115600.00 - 160000.00 USD annually
USA MA Bellingham - 115600.00 - 160000.00 USD annually
USA MA Revere - 115600.00 - 160000.00 USD annually
USA MI Pontiac - 115600.00 - 160000.00 USD annually
USA MI Sterling Heights - 115600.00 - 160000.00 USD annually
USA NY Greece - 115600.00 - 160000.00 USD annually
USA NY Syosset - 127200.00 - 185000.00 USD annually
USA PA Conshohocken - 115600.00 - 160000.00 USD annually
USA PA Philadelphia - 115600.00 - 160000.00 USD annually
USA VA Fredericksburg - 115600.00 - 160000.00 USD annually