Sr Platform Operations Manager

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart. Learn more at

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The Senior Global Platform Operations Manager will own the operational relationship with Ingram Micros top strategic platform vendors on Xvantage serving as the primary point of operational ownership between the vendor the Global Platform Group and regional and country teams. This role drives the global vendor experience end-to-end identifying immediate opportunities to drive automation and leverage the platform owning business requirements and BRDs for platform features and shaping the collective Vendor Ingram Micro roadmap to influence what vendors build. This individual ensures the organization speaks with one voice to each vendor demonstrates continuous and measurable progress against a global operations plan and leads regular operational reviews (QBRs) with vendors and leadership. The Senior Global Platform Operations Manager aligns engagement to the top 12 strategic vendors and their evolving priorities masters each vendors go-to-market strategy at regional and global levels and assesses the current vendor experience while defining the target state as the business evolves. This role is central to driving alignment across GVE Regions and Countries on the Xvantage strategy anchored by a global operations plan and roadmap for every vendor.

Your role:

Vendor Relationship & Operational Ownership

• Own the operational relationship with assigned strategic vendors serving as the single point of operational accountability for the vendor experience on Xvantage.

• Align engagement to the top 12 strategic vendors and their evolving priorities focusing effort where it delivers the greatest business impact.

• Master each vendors go-to-market (GTM) strategy at both regional and global levels to inform engagement plans and platform priorities.

• Assess the current vendor experience and define the target-state experience trajectory as the business evolves.

Roadmap Requirements & Platform Adoption

• Drive the collective Vendor Ingram Micro roadmap and influence what vendors build; maintain roadmap tracking with clear visibility for all stakeholders.

• Own and refine business requirements and BRDs for platform features and Navigator functionality requests.

• Identify immediate opportunities to drive automation and leverage the platform to improve the vendor and associate experience.

• Drive progress and onboarding for functionality already available in collaboration with the GPB Success Team.

Global Alignment & Communication

• Align country regional and global teams so the organization speaks with one voice to each vendor.

• Run internal alignment sessions and direct calls with vendor contacts (global call coordination).

• Own update and maintain the executive vendor cards for assigned vendors.

• Represent the organization at key vendor events and industry engagements.

Reporting Reviews & Escalation

• Define and report success metrics and KPIs that quantify engagement progress and demonstrate continuous measurable value.

• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.

• Serve as the escalation point for operational issues driving resolution across cross-functional teams.

What you bring to the role:

Experience & Education

• Bachelors degree (or equivalent combination of education and experience) required.

• Possess the strongest of skills acquired through advanced training study and experience

• 8 years of functional experience including 5 years of position specific experience in a directly related role such as vendor management partner operations platform operations or program management.

• Demonstrated track record of managing external partner or vendor relationships and driving operational outcomes across global regional and country teams.

• Preferred: Active project or program management certification such as PMP CAPM PMI-ACP or equivalent.

Skills & Competencies

• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology vendors and business operations.

• Vendor & Stakeholder Management: Skilled at building trusted relationships with vendors and internal stakeholders driving alignment and holding all parties accountable to shared outcomes.

• GTM Fluency: Ability to understand and internalize vendor go-to-market strategies and translate them into actionable engagement and platform plans.

• Requirements Definition: Experience authoring and refining business requirements and BRDs and translating business needs into platform functionality requests.

• Operational Mindset: Strong instinct for process improvement automation opportunities and data-driven performance management.

• Communication & Presentation: Polished written and verbal communicator; comfortable running executive-level reviews (QBRs) and presenting complex information clearly to diverse audiences.

• Project & Program Management: Able to manage multiple concurrent vendor workstreams with competing priorities tight timelines and cross-functional dependencies.

• Tooling Proficiency: Strong command of Microsoft 365 (Outlook Word Excel PowerPoint Teams SharePoint); experience with Jira Confluence and Power Apps preferred.

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The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidates primary work location pay grade and variable compensation plan. Individual base pay within each range depends on various factors in addition to primary work location such as complexity and responsibility of role job duties/requirements and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits paid time off parental leave a 401(k) plan and company match short-term and long-term disability coverage basic life insurance and wellbeing benefits among others.

This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other protected category under applicable law.