Sr Order Management Specialist

Work Schedule

Environmental Conditions

Job Description

Pay: $22.20/hr

When youre part of the team at Thermo Fisher Scientific youll do important work. And youll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Are you ready to be the driving force behind seamless order processing from quote to delivery Unity Lab Services offers integrated lab services support and supply management with customized solutions and expert service. Were seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction and team alignment.

A day in the Life:

• Assist customers with order-related tasks through systems like SAP/Oracle Salesforce and EDI portals including entering updating canceling or expediting orders and returns.
• Track and resolve customer inquiries about pricing availability delivery status invoices credits and deductions aiming for first-contact resolution.
• Identify and fix EDI kick-out errors and ensure accurate data.
• Follow guidelines to complete tasks on time and accurately.
• Collaborate with Supply Chain Logistics Finance and Commercial to solve problems and resolve customer issues.
• Monitor order progress identify potential delays and suggest workflow improvements.
• Additional responsibilities may be assigned by management as needed.

Keys to Success:

Education

High school diploma or equivalent required. Associates degree preferred.

Experience

23 years of customer-service order entry or call-center experience

Knowledge Skills Abilities

• Comfortable using Microsoft 365. Experience using ERP/CRM systems (SAP Oracle Salesforce) a plus
• Strong written and verbal English skills
• Keen attention to detail solid time-management skills and the ability to thrive in a fast-paced team-oriented environment
• Basic troubleshooting and problem-solving skills

Physical Requirements / Work Environment

• Must be able to sit for extended periods while performing administrative and computer-related tasks in an office environment.
• There may be frequent standing walking bending climbing steps and assisting with staging or checking order accuracy in environments with varying temperatures.
• Willingness to work occasional overtime holidays or weekend shifts as needed is required.
• As a condition of your employment with Thermo Fisher Scientific you must successfully complete and satisfy Thermo Fishers pre-employment screening (including background check and drug test) and any customer-mandated screening credentialing or badging requirements. Customer requirements may differ from or exceed Thermo Fishers criteria.

Benefits

We offer comprehensive healthcare paid Holidays tuition reimbursement and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

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