Sr. Order Management Specialist 1st Shift

This position is Remote

DESCRIPTION:

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

How Will You Make an Impact:

Unity Lab Services provides a single source for integrated lab service support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers laboratorys business needs.

What you will do:

• Utilize multiple order management systems and platforms to support end-to-end order processing including order entry expediting backorder management product returns and customer service resolution.
• Analyze maintain and reconcile reports to ensure accuracy and compliance with contractual and operational requirements.
• Proactively communicate customer concerns risks or potential service issues to leadership; take ownership of resolving issues within established service-level agreements (SLAs).
• Deliver high-quality customer support by investigating inquiries resolving issues efficiently and ensuring a positive customer experience.
• Identify opportunities for process improvements and contribute to initiatives that enhance efficiency accuracy and customer satisfaction.
• Collaborate cross-functionally with internal teams to ensure seamless order fulfillment and issue resolution.
• Perform additional duties and responsibilities assigned by management.

REQUIREMENTS:

Education:

High school diploma or equivalent required.

Experience:

Required: Minimum of 2 years proven experience in customer service/order management

Preferred: SAP Mainframe DFO

Knowledge Skills Abilities:

• Able to read write and speak English fluently

• Strong verbal and written communication skills and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientifics values including confidentiality.
• Possesses a strong desire to serve the customer and interpersonal skills to collaborate with various levels of personnel at the customer site.
  • Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Use organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment:

Remote work environment

What We Offer:

Compensation

• Competitive Pay
• Performance Related Bonus where eligible
• Annual merit performance-based increase

Excellent Benefits

• Medical benefits
• Paid Time Off/Annual Leave
• Employee Referral Bonus
• Career Advancement Opportunities
  

• Benefits
  We offer comprehensive healthcare paid Holidays tuition reimbursement and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!
  
  Our Mission is to enable our customers to make the world healthiercleanerand safer. Watch as our colleagues explain 5 reasons to work with us. Asoneteam of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technologicalinnovationand support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.
  Apply today!
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.
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