Sr. Operational Excellence Consultant

AsSr. Operational Excellence Consultant youwill be a key member of the Operations Excellence team supporting enterprise-wide initiatives that improve how the organization operates scales and delivers value to customers and employees. This role will report to the SVP Operational Excellence and will work cross-functionally across the organization with especially close collaboration with Operations and People & Culture.

We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!

What youll do:

The Operations Excellence team is focused on four core pillars: Customer Experience Employee Experience Operations Enablement and Strategic Growth. Sr. Operations Excellence Consultant will help translate these priorities into actionable programs scalable processes and measurable outcomes that support business performance and organizational maturity.

This individual should be a highly organized collaborative and analytical operator who can move fluidly between strategy and execution. They will be responsible for supporting operational improvement initiatives driving cross-functional alignment enabling change management and helping build the infrastructure needed for sustainable growth including merger and acquisition readiness and integration support.

Operations Excellence & Program Execution

• Support the planning execution and continuous improvement of enterprise-wide Operations Excellence initiatives translating strategic priorities into actionable workplans milestones and measurable outcomes.
• Manage cross-functional projects process improvements tools documentation and operating rhythms that increase scalability consistency accountability and business performance.

Customer Experience

• Partner with Operations and customer-facing teams to identify friction points improve service delivery and strengthen consistency responsiveness and customer satisfaction.
• Support the development of customer experience metrics feedback loops and action plans that drive measurable improvements.

Employee Experience

• Collaborate with People & Culture and operational leaders to improve employee-facing processes communications onboarding role clarity engagement and organizational effectiveness.
• Support change management and adoption efforts to ensure operational changes are clearly communicated understood and embedded across teams.

Operations Enablement

• Develop and improve scalable processes systems governance structures playbooks workflows and reporting mechanisms that support operational maturity.
• Support M&A readiness and integration activities including operational due diligence integration planning process alignment workstream coordination risk tracking and post-close execution.

Strategic Growth

• Support strategic initiatives that help the organization scale enter new markets integrate new capabilities or improve business performance.

Collaboration & Stakeholder Management

• Build strong relationships across Operations People & Culture Finance Growth Delivery Technology and executive leadership to drive alignment and accountability.

What youll need to succeed:

• Bachelors degree in business operations organizational development human resources management or a related field; equivalent experience may be considered.
• 3 years of experience in operations business transformation program management consulting employee experience customer experience or a related field.
• Demonstrated experience managing cross-functional initiatives from planning through execution.
• Strong understanding of operational processes organizational effectiveness change management and continuous improvement practices.
• Experience developing executive-level materials project plans process documentation dashboards or operating reports.
• Strong analytical and problem-solving skills with the ability to synthesize information and recommend practical solutions.
• Excellent communication facilitation and stakeholder management skills.
• Ability to operate in a fast-paced dynamic environment with competing priorities.
• High degree of professionalism discretion ownership and follow-through.

This position is designated as essential personnel supporting continuity of operations and may require work during government shutdowns emergencies or other critical situations.

Salary Range: $100000 - $130000

The salary range for this position is determined based on qualifications skills and relevant experience. The final salary offered will be determined based on several factors including:

• The candidates professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation subject to the terms and policies of MetroStar which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses

To apply for this position please submit your resume via the form below or through our careers page: Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health dental and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs

Like we said we are big fans of our people. Thats why we offer a generous benefits package professional growth and valuable time to recharge. Learn more about our company culture code and benefits. Plus check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status status as a protected veteran or any other status protected by applicable federal state local or international law.

What we want you to know:

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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