Sr Nurse Clin. Education

    Conducts training for staff members pertaining to Utilization Review process clinical rules/guidelines client/module/modality-specific workflows and software enhancements 
    Creates educational material for review tiers by collaborating with key resources across departments to ensure clinical scenarios are properly incorporated into the educational content
    Partners with Workforce Planning to develop training schedules conducive to achieving desired program specific outcomes
    Proactively identifies targeted improvement opportunities 
    Partners with Human Resources and Clinical Operation leaders to highlight possible concerns amongst staff
    Conducts focused training to ensure that all staff are properly educated on HealthHelp policies and clinical processes
    Reviews monthly quality audit findings and conducts one-on-one coaching with staff to assist with resolving issues related to education and adherence to process and/or client-specific directives 
    Leverages tools and methodologies to assess the effectiveness of educational content and delivery
    Advises Leadership Teams/Medical Director of opportunities for individual performance improvement 
    Reviews reports from the Quality Department to identify training opportunities
    Serves as contact point for staff in order to answer questions/provide clarification related to criteria policy and process
    Partners with Products to develop training material designed to promote process efficiency and desired program-specific outcomes 
    Recognizes and informs management of process/performance gaps and offers solutions  
    Adheres to all regulatory requirements and complies with HealthHelp policies and procedures 
    Upholds professional standards and performs all work in a manner respectful of others 
    Provides a high level of service and support to both internal and external clients
    Promotes business focus which demonstrates an understanding of the companys vision mission and strategy
    Performs other duties as assigned to meet business needs

Qualifications :

    Graduate of an accredited school of nursing required
    Current active and unrestricted RN LVN or LPN license in a state or territory of the U.S. required
    2 years of prior experience in direct clinical care or managed care setting required 
    1 year of direct virtual and/or face-to-face training experience required 
    1 year of Utilization Management Case Management or Clinical Care Coordination preferred
    Remote education/training experience preferred
    Ability to flex work hours based on business needs
    Excellent listening oral and written communication/presentation skills 
    Ability to communicate complex information in a clear and concise manner
    Strong problem solving interpersonal and customer service skills in both face-to-face and remote settings
    Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines 
    Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
    Ability to effectively perform in a fast-paced environment 
    Demonstrated knowledge and experience in using critical thinking skills
    Proficient with Microsoft Office Suite and Windows products
    Proficient with setting up webinars and multi-participant conference calls

Additional Information :

The base salary range for this position is $80000 to $95000 annually. This represents the base pay range that we reasonably expect to offer for this position.

Final compensation will be determined based on a variety of factors including but not limited to the candidates experience education skillset and location.

In addition to base pay this role may be eligible for performance-based bonuses incentive pay or commissions which are not included in the listed base salary range.

WNS complies with all applicable federal state and local pay transparency laws including those in California Colorado New York Washington and Illinois.

Note: For complete compensation information please refer to the job posting on our official careers page.

Benefits Overview

Our benefits package includes (but is not limited to):
- Medical dental and vision insurance
- Paid time off (PTO) holidays and sick leave
- 401(k) with company match or other retirement plan
- Life and AD&D Insurance
- Employee Assistance Program

Equal Opportunity Employer Statement

WNS/HealthHelp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability genetic information veteran status or any other status protected under federal state or local law.

We also provide reasonable accommodations to individuals with disabilities and for sincerely held religious beliefs in all aspects of employment including the application process.

How to Apply

Please submit your application including a resume and optional cover letter through our careers page or email to
 

Remote Work :

Yes

Employment Type :

Full-time