Sr. Non-Retail Program Manager, WWGS Facility Operations Support

Amazons Worldwide Grocery Stores (WWGS) Growth & Development team is searching for a Sr. Program Manager Distribution Centers & Food Production to join our Facility Operations Support team.

In this role you will lead strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. The PM drives operational improvements capacity planning and process standardization across industrial grocery support locations.

Key job responsibilities
Strategic Program Leadership:
- Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
- Define program objectives success metrics and resource allocation across business units.
- Make trade-off decisions between competing priorities with limited executive guidance.
- Develop multi-year roadmaps for operational capability development.
- Manage program budgets ranging from $1M-$10M annually.

Operations and Process Management:
- Design and implement standard operating procedures across 15 industrial facilities.
- Lead capacity planning initiatives for warehouse expansion equipment procurement or process changes.
- Analyze operational data to identify bottlenecks inefficiencies and improvement opportunities.
- Participate in facility launches retrofits or decommissioning projects.
- Establish performance benchmarks and track operational KPIs across facility network.

Cross-Functional Leadership:
- Lead working groups with 15-25 stakeholders from operations supply chain engineering and finance.
- Influence VP-level decision-making through data-driven recommendations.
- Negotiate resource allocation and prioritization with peer program managers.
- Resolve conflicts between competing organizational objectives.
- Partner with legal safety and compliance teams on regulatory requirements.

About the team
The Facilities Operations Team works to balance two priorities. First we provide team members and customers with best-in-class support maximizing equipment uptime ensuring facilities are safe and clean and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We coordinate 24/7 emergency response. We also ensure our facilities maintain regulatory compliance related to our building systems hazardous materials energy usage permits and permits/licensing related to these systems. Second we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- Bachelors degree in business operations human resources adult education organizational development instructional design or related field
- 2 years of driving process improvements experience
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 115600.00 - 160000.00 USD annually
USA NY Jersey City - 127200.00 - 185000.00 USD annually
USA TN Nashville - 104100.00 - 155400.00 USD annually
USA TX AUSTIN - 115600.00 - 160000.00 USD annually
USA WA Seattle - 115600.00 - 160000.00 USD annually