Sr. Mobile Technician, Portland

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

TheSr.Mobile Service Technicianis a unique position that covers field service position wouldbe responsible fortraveling to client locations and willbe responsible fordiagnosingmaintainingand repairing Lucid Motors vehicles in the provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet service will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.

Responsibilities:

• Confidently repair electro-mechanical issues and perform diagnostics
• Ability to perform advanced EV repairs at partner locations and Service Centers
• Maintain a high knowledge level of high voltage low voltage andgeneral electricvehicle systems
• Follow correct repair order documentation procedures i.e. The Three Cs
• Effectively work with theappropriate softwaresuite toproperly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e. advisor manager etc.) as well as customers.
• Function as a Service Advisor and perform parts department duties including ordering returns and inventory management
• Accurately document client concerns for diagnosis and repair
• Invoice and collect payment
• Perform customer service duties such as answer phones scheduling appointments (where needed) and calling customers to update them on repair status or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications:

• 4 years of experience as a Service Technician or Diagnosis Technician
• ASE Certifications (A4 A5 A6 A7 A8 L3 L4-ADAS) (Required)
• Prior experience diagnosing and repairing High Voltage (HV) systems Low Voltage (LV) systems and Electric Vehicle powertrains
• Experience in luxury automobile repair environments
• Self-sufficient highlyorganizedand comfortable working independently and as part of a team
• Customer facing experienceexhibitingexcellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid drivers license with no suspensions within the past year. Drivers under 21 must havemaintaineda Drivers License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• PreviousMobile Service Technician experience
• ASE Certified Master Technician