Sr Mgr Connectivity & SW Fleet Ops

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

Santa Clara California United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at Summary

We are seeking a globally experienced Senior Technical Manager to lead the development and execution of a Connected Platform Operations capability supporting the OTTAVA install base. This role will establish and scale a global Software Deployment and Monitoring Center of Excellence (CoE) ensuring performance reliability cybersecurity and continuous improvement of a connected surgical robotics platform.

This leader will drive the transition from reactive service to proactive data-driven platform ownership at scale leveraging IoT cloud DevOps and AI/ML-enabled monitoring. The role operates across global regions and partners closely with R&D Service Quality Regulatory and Cybersecurity teams to deliver a world-class connected platform experience.

Key Responsibilities:

Global Platform Operations Leadership
- Build and scale a global operating model to run maintain monitor and continuously improve the OTTAVA platform.
- Own platform health performance reliability and scalability across regions.
- Define KPIs including uptime deployment success system performance and remote resolution rates.

-Collaborate with hospital IT teams to integrate medical devices and systems into existing network infrastructure.

-Configure network settings (IP VLANfirewallrules etc.) to ensure secure and reliable connectivity.

-Support HL7 DICOM and other healthcare data standards for interoperability.

-Work closely withHospital IT administration network engineeringbiomedical engineering clinical informatics and vendor teams to coordinate device deployments.

-Maintain detailed documentation of network configurations device mappings and support procedures.

Software Deployment Center of Excellence(CoE)
- Establish and lead a global CoE for software deployment release management and change control.
- Define standardized deployment processes governance and validation frameworks.
- Ensure safe compliant and efficient deployment across the installed base.

Monitoring IoT & Remote Diagnostics
- Implement real-time monitoring and observability frameworks leveraging IoT and telemetry.
- Drive predictive diagnostics using AI/ML to proactively detect and resolve issues.
- Establish 24/7 global monitoring operations with follow-the-sun coverage.

-Monitor network performance and device connectivity usingtoolsandonlinedashboards.

-Recommend improvements to enhance system reliability and reduce downtimeacross an installed base.

DevOps Automation & Cloud Operations
- Lead DevOps practices including CI/CD pipelines and automation.
- Standardize tools and improve operational efficiency through automation.

- Diagnose and resolve connectivity issues between medical devices and hospital systems (e.g. EMRs PACS).

- Provide remote and on-site technical support for network-related problems affecting clinical workflows

Data-Driven Insights
- Develop dashboards and analytics to drive real-time operational decisions.
- Link platform performance to service and business KPIs.

Cross-Functional Leadership
- Collaborate with global stakeholders across engineering service and commercial teams.
- Align platform operations with product and service strategies.

Cybersecurity & Compliance
- Ensure secure deployment and operations aligned with regulatory standards.
- Manage vulnerabilities patching and risk mitigation.

- Ensure all connected medical technologiescomply withhospital cybersecurity policies and HIPAA regulations.

- Review IT Security Assessments and MDS2 documentationas part of device preparation and deployment activities.

Required Qualifications

- 8 years of experience in software engineering Information Technology(IT) Computer Science Biomedical Engineering platform operations or connected systems.
- Experience leading global platform or IoT operations at scale.

- Experience inhealthcareIT networking or medical device integration.

- Strong knowledge of TCP/IP DNS DHCP VLANs firewalls and wireless networking.

- Familiarity with healthcare data standards (HL7 DICOM) and EMR systems.

- Experience with networkmonitoringtoolsand troubleshooting utilities.

- Experience with troubleshooting and resolving TLS handshake issues.
- Strong expertise in cloud (AWS) DevOps monitoring and automation.
- Proven ability to manage large global cross-functional teams.
- Experience in software release management and deployment governance.
- Strong communication and executive stakeholder engagement skills.

Preferred Qualifications

- Experience in connected medical devices and preferably robotics platforms.
- Knowledge of regulated environments (FDA MDR).
- Experience building Centers of Excellence.
- Background in AI/ML or predictive analytics.

- Cisco Certified Network Associate (CCNA) or equivalent.

- CompTIA Network or Security.

- Certified Biomedical Equipment Technician (CBET) a plus.

Leadership Competencies

- Strategic and execution-focused leadership
- Global mindset and cultural agility
- Data-driven decision making
- Strong collaboration and influence skills
- Customer- and patient-centric approach

Success Measures

- Global platform operations model established
- High uptime and reliability achieved
- Successful deployment CoE operationalized
- Increased remote resolution and reduced downtime
- Scalable and efficient global operations capability

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Analytics Insights Budget Management Consulting Customer Service Customer Support Customer Support Operations Customer Support Trends Empowering People Organizing Product Lifecycle Management (PLM) Project Management Project Management Office (PMO) Quality Assurance (QA) Resource Planning Service Request Management Technical Credibility Technical Writing

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $122000 - $212750. If based out of the Bay Area CA. the anticipated base pay range for this position $142000 to $244950.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

Manager