Sr. Media Delivery Specialist, AWS Support Strategic Industries

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize secure operate and get the best performance out of their streaming media workloads.

Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customers are set-up for success. We exemplify Customer Obsession working alongside our customers engineering and operations teams embedding to become a trusted advisor and team member.

Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification development deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability resiliency and scalability for their critical live events and other media workloads.

Depending on a customers needs you may also work closely with members of AWS Professional Services. While this role is not expected to develop software within the AWS services a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate andinnovate in this position. Most importantly you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities
As an Enterprise Account Engineer specializing in media delivery you will:
* Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
* Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
* Interface with customer project managers and technical owners to understand key technical and operations requirements
* Collaborate with Product Managers to define customer technical requirements helping to advocate for solutions that drive long-term operational success
* Collaborate with CloudFront and Edge Security teams to drive key customers success initiatives
* Oversee media delivery performance by monitoring both customer and service metrics
* Identify troubleshoot mitigate and resolve complex video delivery performance problems
* Own customer-facing and internal communication during production impacting incidents
* Work independently with customer engineering and operations teams
* Build training materials runbooks and operational plans to help a key expanding team


A day in the life
As a Sr. EAE you will work daily with customers Support Engineering and multiple service teams to continuously raise the experience and bar for our customers and technical bar internally. Activities might range widely from helping a customer design their architecture working with service teams to help define roadmap to developing custom solutions or delivering talks and influencing the internal technical communities.

About the team
This is a highly specialized team focused on Media Delivery architectures and workloads end-to-end. We work with most of the largest names in Broadcasting Over-the-Top (OTT) Gaming Sports and Media and Entertainment space. We collaborate on complex architecture maintain a very high bar in design advisory and support for our customers. This is a fast-paced environment and to thrive here you must bring Customer Obsession a high tendency to innovate and simplify a high operational bar and an unmatched passion for media technologies.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of design/implementation/operations/consulting with distributed applications experience
- 5 years of technical engineering experience
- Bachelors degree

- Knowledge of of cloud based architecture cloud services and experience in customer facing roles
- Experience in external enterprise customer-facing role as a technical lead with strong oral and written communication skills presenting to both large and small audiences
- Experience in one or more of the following areas: software design or development content distribution/CDN scripting/automation database architecture IP networking IT security BigData/Hadoop/Spark operations management service oriented architecture

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Beverly Hills - 153600.00 - 207800.00 USD annually
USA CA Sunnyvale - 176600.00 - 239000.00 USD annually
USA MA BOSTON - 153600.00 - 207800.00 USD annually
USA NY New York - 169000.00 - 228600.00 USD annually
USA TX Austin - 153600.00 - 207800.00 USD annually
USA TX Dallas - 153600.00 - 207800.00 USD annually
USA VA Herndon - 153600.00 - 207800.00 USD annually
USA WA Bellevue - 153600.00 - 207800.00 USD annually
USA WA Seattle - 153600.00 - 207800.00 USD annually