Head of Sales Operations

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

Were seeking an exceptional Head of Sales Operationsto lead our dynamic sales operations team and drive operational excellence across the entire sales this critical leadership role youll oversee Transaction Operations Order Operations Title Operations Controls & Compliance and Product/Project Managementensuring seamless execution from order to delivery while scaling our operations for rapid growth.

This is a high-impact position where youll lead a talented cross-functional team partner with stakeholders across Sales Finance IT Legal and Delivery and directly influencethe customerexperience through operational innovation and process excellence.

What Youll Do

Lead & Inspire a High-Performing Team

• Manage and developteamsacross Transaction Operations Order Operations Title Operations Controls & Compliance and Product Management

• Foster a culture of continuous improvement accountability and operational excellence

• Optimize team workflows to ensure efficient task distribution and execution

Drive Operational Excellence

• Own end-to-end sales operations processes from contract execution through registration and title transfer

• Ensure registration completion and maintain rapid case resolution

• Oversee order finalization contract validation and payment processing across SAP and Salesforce

• Manage complex customer escalations and buyback processes

• Coordinate title operations including trade intake lien payoffs and wholesale partner fulfillment

Ensure Compliance & Controls

• Maintain compliance with state and federal regulations across all jurisdictions

• Oversee bank and lienholder title management and reporting

• Manage DMV vendor relationships transaction reconciliation and financial controls

• Ensure SOX compliance and audit readiness across all operational processes

• Lead vendor onboarding for new states and DMV/registration services

InnovateThrough Technology & Automation

• Own the product roadmap and prioritization for operational systems and tools

• Partner with IT to drive automation initiatives that eliminate manual workflows

• Lead UAT system implementations and change management for new technologies

• Define success metrics and maintain operational dashboards and reporting

Execute Strategic Initiatives

• Create detailed program timelines and project plans for market expansion and new location launches

• Lead cross-functional projects including incentive programs fleet operations and return processes

• Develop and document scalable end-to-end processes with clear interdependencies

• Partner with Training & Enablement to roll out new processes and system updates

• Provide executive-level status updates to internal and external stakeholders

Required Qualifications

• 10 years of experienceinSales Operations orBusiness Process Automation

• Proven leadership experiencemanaging cross-functional operations teams in fast-paced environments

• Deep automotive operations expertiseincluding registration titling DMV processes and compliance

• Strong technical proficiencywith Salesforce SAP and operational management systems

• Multi-state compliance knowledgeand experience navigating complex regulatory requirements

• Vendor management experiencecoordinating with external partners and service providers

• Understanding of Buyback Customer Return and Lemon Law processes and procedures

• Expertise in contract validation tax/fee calculations and financial reconciliation

• Track record of successful system implementations and process automation initiatives