Sr Manager, Product Management

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview:

The Senior Manager Product Management sets the strategic direction for the teams product portfolio translates that direction into clear priorities and holds the team accountable for executing against it at a high standard. This is not a team management role it is a product leadership role.

The Sr Manager owns the operating model the quality bar for AI-generated work and the talent composition of the team. They are accountable for team outcomes and treat the PM teams outcome hit rate as a direct reflection of their own leadership. The Sr Manager hires evangelical thinkers develops direct reports deliberately and makes talent decisions as operating decisions.

Day-to-day activities include reviewing team roadmap priorities through the lens of business outcomes and competitive position; conducting development conversations to assess PM customer fluency; acting as the last human review before AI output shapes what gets built; translating VP-level strategic context into clear PM-level direction; tracking whether the metrics PMs committed to actually moved; and building the cross-functional relationships that protect the teams ability to execute.

Job Responsibilities:

• Takes ownership of the teams outcomes as if they were their own product. Does not manage from a distance. Knows what each PM is working on where the risks are and what the data says. Treats the teams outcome hit rate as a direct reflection of their own leadership and responds accordingly when results diverge from plan.
• Treats the teams quarterly results as a learning cycle. Reviews whether the bets the team made held what the data revealed and what that means for the teams priorities and direction going forward.
• Actively develops AI fluency in their own workflow and coaches the team on directive quality. Uses AI tools for strategic synthesis team performance analysis and narrative drafting. Sets a quality standard for AI-assisted work across the PM team.
• Stays current on industry and technology trends. Brings relevant signals to the team proactively and ensures the PM team is informed and positioned before trends become obvious priorities.
• Builds a learning culture on the team. Creates conditions where PMs share what they tried what they learned and how it changed their approach not just what they shipped.

• Designs how customer signal flows into product decisions across the whole team. Builds the operating model that moves insights from customers to roadmap decisions. Does not review research shapes how the team generates and acts on it.
• Ensures the team is not customer-focused as a general principle but as a measurable operating standard. Holds PMs accountable for grounding every roadmap decision in a specific customer problem with evidence.
• Partners with PXDI and research leadership to ensure the team has the customer insight infrastructure it needs. Advocates for investment in customer research when the team is operating on insufficient signal.
• Creates an environment and culture where the team is immersed in customer-first thinking not as a value statement but as a behavioral standard reflected in every artifact and decision.

• Brings strategic thinking to every roadmap decision not just approval authority. Evaluates roadmap priorities through the lens of business outcomes competitive position and customer impact. Identifies where the team is playing too small and redirects energy toward higher-leverage bets.
• Sets the strategic bar for what belongs in the plan before it reaches Director or VP. Does not rubber-stamp what PMs bring challenges assumptions raises the quality of the thinking and ensures the team is solving the right problems.
• Works in collaboration with Director to develop strategy goals and outcomes for the teams scope. Translates VP-level strategic direction into clear priorities for the PM team so PMs understand not just what to build but why it matters.
• Maintains current understanding of industry and competitive trends. Assesses how trends impact the teams roadmap and ensures the teams strategic direction reflects the external environment.
• Develops change management processes and regularly cascades vision and strategy to align team goals with corporate priorities. Ensures the PM team understands how their work connects to T-Mobiles broader direction.

• Builds cross-functional relationships that protect the teams ability to execute. Cultivates strong working relationships with Engineering PXDI Data Legal and Finance investing in those relationships before they are needed. Uses alignment rather than waiting for conflict to escalate.
• Shields the team from organizational noise while ensuring they remain connected to what matters. Absorbs escalations manages upward and creates the conditions for PMs to do their best work without distraction.
• Reviews AI-generated workflows and is responsible for building scalable teams. Acts as the last human review before AI output shapes what gets built. Holds a high bar for whether output is grounded in real customer data not just whether it is well-formatted.
• Drives cross-functional alignment with Engineering Business Assurance Finance and other partner organizations. Ensures team priorities are understood and supported across functions.

• Communicates product strategy and team direction clearly to both leadership and the PM team. Translates VP-level strategic context into clear direction so PMs understand not just what to build but why it matters and how it connects to the business.
• Communicates upward with the same clarity as downward. Represents the teams work as a coherent strategic story not a status update. Leadership sees the teams outcomes the hypotheses behind them and what they mean.
• Provides regular timely feedback to direct reports both constructive and developmental. Fosters a culture where upward feedback is also timely constructive and expected.
• Creates communicates and monitors formal performance plans when necessary. Manages difficult performance conversations directly clearly and fairly.
• Represents the team in cross-functional forums and leadership reviews. Presents the teams outcomes tradeoffs and priorities with executive clarity.

• Measures team health by whether the metrics PMs committed to actually moved. Holds PMs to outcome hit rate not milestone completion. Tracks what was predicted vs. what the data showed and uses the gap as a coaching and calibration input.
• Manages team headcount budget and resource allocation. Coordinates with finance and leadership to ensure team capacity is aligned with strategic priorities.
• Reviews portfolio-level KPI performance across the PM team. Identifies where outcomes are falling short of commitments and drives the corrective action plan.
• Uses data to tell a clear story about team performance including what isnt working to leadership and the PMs themselves.

• Owns the full arc from direction to execution. Sets the strategic direction for their teams scope translates it into a clear roadmap and holds the team accountable for delivering against it.
• Regularly provides review and guidance to the PM team on execution responsibilities.
• Accountable for the quality and performance of the teams products in production. Leads team response in the event of critical or high-impact defects including executive communications.
• Drives accountability from both T-Mobile and any vendor partners regarding implementation service levels and contractual terms.

• Enables and hires evangelical thinkers. Decides who gets zero-to-one problems who needs more structure and when a hire is wrong for the work. Makes talent decisions as operating decisions.
• Collaborates and contributes to the creation of development plans for each direct report. Creates leadership opportunities for direct reports and holds themselves accountable for the growth trajectory of the team.
• Builds PM capability by raising the standard for how problems are framed and how outcomes are owned. Sets expectations gives direct feedback and coaches PMs to operate at a higher level.
• Fosters a culture of direct constructive feedback in both directions. Creates conditions where the team gives upward feedback regularly and acts on it.
• Represents T-Mobile product management standards externally and internally. Participates in industry forums PM community of practice and organizational capability-building initiatives.

Education and Work Experience:

• Bachelors Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience. (Required)
• Acceptable areas of study: Computer Science Engineering IT Business Administration or equivalent experience. (Required)

Experience

• 10 years of relevant Product Management experience in an agile product development environment. (Required)
• 47 years experience managing teams of 5 or more in a direct reporting relationship in a Product Management organization. (Required)

Knowledge Skills and Abilities:

Required:

• Budget Management
• Business Acumen
• Coaching Data Analysis
• Executive Leadership
• People Management
• Product Management
• Product Portfolio Management
• Stakeholder Management
• Strategic Thinking

Preferred:

• Accountability
• AI Fluency & Tooling
• Business Analysis
• Business Decisions
• Business Planning
• Change Management
• Give Feedback
• Leadership Reporting
• Product Analysis
• Product Development
• Product Knowledge
• Product Launch Planning

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $140500 - $253500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.