Sr. Manager, PM Business Operations and Optimization, Worldwide Ergonomics and Safety Experience

The Worldwide Ergonomics and Safety Experience (WESE) team is looking for a Senior Program Manager to be the single-threaded owner of operational strategy and program management for a portfolio of safety programs that directly reduce musculoskeletal disorders and drives cultural safety change across hundreds of Amazon fulfillment sites. This is a high-visibility role responsible for defining the multi-year roadmap driving measurable efficiency gains and delivering results that scale.
You will own the operating model for how WESE plans funds deploys and measures its highest-priority initiatives. This means partnering with technical SME teams as they identify operational problems and scope solutions (both near-term and long-term). You will lead a team responsible for establishing the PM plan to deploy structural projects end-to-end document efficiencies and benefits in cost speed and quality. You will partner with Directors VPs and cross-functional leaders across Operations Finance Engineering and Tech to indirectly influence resources drive prioritization and deliver complex programs on time.
The ideal candidate is a high-performing Amazonian with a proven track record of identifying and solving operational problems at scale. You lead a team of Program Managers accountable for program delivery velocity Capital Appropriation Request (CAR) quality financial performance precise narrative business reviews and driving cross-team progress against established goals. You self-identify areas of opportunity present solutions to leadership and drive execution with a close lens on quantitative results and operational outcomes. You are an accomplished Amazon writer who communicates results to senior leadership with precision and clarity.


Key job responsibilities
Business Operations
Be the single-threaded owner responsible for defining and documenting the operational strategy for WESE program delivery and the initiatives required to uphold that strategy
Self-identify problem statements and areas of opportunity; present these to leadership and business stakeholders with clear scope trade-offs and proposed solutions
Drive strategic initiatives to continuously improve deployment velocity cost efficiency and quality across the portfolio
Deploy structural projects end-to-end that deliver measurable benefits in speed cost and injury reduction outcomes
Define and execute multi-year program plans (OP1/OP2) with clear milestones resource requirements and success metrics

People Leadership & Team Performance
Lead and develop a team of Program Managers; set clear expectations for delivery velocity financial rigor and CAR quality
Hold the team accountable to outcomes. Inspect progress against commitments coach on root cause analysis and raise the performance bar
Recruit hire and retain top-tier PM talent. Deliver career development through stretch assignments structured feedback and increasing scope
Build organizational capability through mechanisms standard work and repeatable processes that scale output without linear headcount growth

Financial Performance & Resource Optimization
Own project financial management across the WESE portfolio: CapEx/OpEx forecasting budget adherence variance analysis and investment justification
Ensure CARs meet a high quality bar clearly tying capital requests to measurable business outcomes and cost-efficiency gains
Partner with Finance to optimize resource allocation identify cost-reduction opportunities and make investment trade-off recommendations to leadership
Create metrics and mechanisms to drive both operational and financial improvements; distinguish between important and urgent

Cross-Functional Delivery & Communication
Partner with teams across Operations Finance Engineering WHS and Tech to source allocate and coordinate resources by driving critical prioritization discussions
Manage and deliver results on complex programs across multiple organizations; coordinate stakeholder requirements track milestones and ensure alignment with business objectives
Author high-quality six-pagers PR/FAQs and business reviews for Director and VP-level audiences
Identify risks early develop mitigation plans and escalate with clarity when trade-offs require senior leadership decisions


A day in the life
Your morning starts with a portfolio review. You check deployment progress against plan inspect financial dashboards for variance and identify which projects need intervention. You run a stand-up with your PM team focused on delivery commitments blockers and CAR quality. Two submissions come back for rework because the business case lacks measurable outcomes.
Mid-morning you lead a cross-functional working session to drive prioritization for the next quarter. You own the agenda: whats launching whats behind plan what resources need to shift and what we stop doing. You then check in with individual PMs to confirm they are on pace financials are tracking and stakeholder commitments are being met.
After lunch you draft a 6-pager for a VP review. You connect efficiency gains to headcount leverage tie project outcomes to injury reduction and make the investment case for scaling what is working. You coach a team member on tightening their narrative before it goes forward.
In the afternoon you work with Operations and Finance on quarterly re-planning confirming project prioritization against business goals and available funding. You close the day with 1:1s focused on career development and holding the team to the bar on delivery and quality.
You set the pace for this team. You move between strategy execution people development and financial stewardship. The through-line is delivering operational efficiency that directly supports Amazons vision of being the global benchmark for safety excellence across like industries.


- 10 years of program or project management experience
- 7 years of cross functional project delivery experience
- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of team management experience
- Experience defining program requirements and using data and metrics to determine improvements
- Bachelors degree
- Bachelors degree in supply chain business engineering finance or related technical or quantitative field
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience delivering forecasting budgeting and variance analysis and data interpretation of results
- Experience producing executive-level written materials and presenting to executive audiences
- Experience generating and managing Capital Appropriation Requests (CARs) or equivalent capital planning documentation

- MBA or Masters degree in business operations finance or related field
- Direct experience with Amazon Operations (Fulfillment Sort Delivery or Transportation) and understanding of FC/SC workflows and operational rhythms
- Experience with Amazon planning mechanisms (OP1/OP2 S-Team goals WBR/MBR/QBR cadences) and capital planning processes
- Experience working cross-functionally with tech and non-tech teams to deploy structural improvement projects
- Track record of driving efficiency improvements: reducing cycle times eliminating waste and scaling output with constrained resources
- Demonstrated ability to build programs from ambiguity by creating mechanisms processes and playbooks where none existed
- Experience benchmarking programs against best-in-class (internal and external) and using those benchmarks to shape long-term vision
- Six Sigma or Lean certification
- Experience with workplace safety ergonomics or environment health and safety programs
- Strong executive presence and ability to represent the organization in cross-VP forums

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 136200.00 - 184300.00 USD annually
USA VA Arlington - 151400.00 - 204800.00 USD annually
USA WA Bellevue - 151400.00 - 204800.00 USD annually