Sr. Manager, Payment Excellence

WHAT YOU WILL BRING TO THE ROLE

• Minimum 8 years progressive experience preferably in servicing call center operations or back-office functions.

• Experience in offshore vendor management contracting service level agreement adherence and overall global support operations.

• Minimum 3 years supervisory experience.

• Experience in a captive finance environment preferred.

• Bachelors degree in Business Accounting Economics Finance or related field or equivalent work experience

• Strong project management skills and demonstrated competency with research analysis and project leadership.

• Proficient with project and presentation software including PowerPoint Visio MS Project Excel Access and Word.

• Proven ability to implement coaching tools to drive performance.

• Ability to apply knowledge in the financial services environment.

• Strong communication and process improvement skills with an advanced ability to conceptualize and design new methods for practical application.

• Strong interpersonal skills to work in a team environment and build relationships with internal and external stakeholders.

• Ability to successfully manage train develop and mentor direct reports.

WE TAKE CARE OF OUR PEOPLE

At HCA we know our success starts with our people. We offer a comprehensive rewards package designed to support your health financial wellbeing and life outside of work so you can bring your best every day.

In addition to competitive pay our benefits include:

• Hybrid work schedule offering 4 on-site days and 1 remote day per week

• Vehicle benefits designed around your role including monthly allowances and purchase and lease discounts

• Flexible health coverage with medical dental and vision plans including no cost and low-cost options

• Annual employer HSA contribution to help offset healthcare expenses

• 401(k) with company match and immediate vesting so you can start building your future from day one

• 100% company paid life and disability insurance for added peace of mind

• Wellbeing programs at no cost to you including gym benefits and health resources

• Generous parental leave to support growing families

• Paid Volunteer Time Off plus a company donation to a charity of your choice

At HCA our benefits are more than perks theyre part of our commitment to supporting you at work and in life. Learn more about benefits at HCA!

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Manager Payment Excellence is responsible for executing strategic initiatives related to Payment Processing vendor operations and leading a team to achieve objectives. This role is directly responsible to foster a positive performance coaching culture and equip outsourced vendor personnel with training and development necessary to deliver seamless customer experiences. Key responsibilities include managing efficiency-focused initiatives developing and deploying vendor performance monitoring dashboards and addressing QA and compliance gaps through targeted addition this role will interface with HQ HR FP&A OSAT and Procurement to present insights and data to support strategic initiatives.

HOW YOU WILL MAKE AN IMPACT

1. Vendor Performance Management

• Monitor and evaluate vendor performance against agreed-upon key performance indicators (KPIs) and goals ensuring they meet and exceed production and quality targets.

• Foster strong relationships with vendor management teams to foster a positive performance coaching culture and equip teams with training and development to deliver seamless customer experiences.

• Serve as the primary point of contact for issue escalation and resolution

• Ensure vendors are meeting all the contractual obligations and service-level agreements (SLAs) established in the vendor agreements.

• Collaborate with Procurement and leadership to adjust vendor contract and terms as needed.

• Develop and maintain vendor process workflows depicting their interaction with HCA.

2. Vendor Compliance & Audits

• Ensure vendors adhere to all regulatory and compliance requirements set forth by our organization and relevant authorities.

• Regularly audit vendor processes to identify and rectify any compliance gaps.

• Establish and maintain vendor issue logs with follow up and resolution of each issue.

• Follow-up with vendors to ensure that required remediation is conducted in a timely manner.

3. Performance Audits & Continuous Improvement

• Utilize data and performance metrics to identify trends optimize vendor performance and address areas for improvement.

• Prepare regular reports to communicate results to internal stakeholders and senior management.

• Conduct monthly reviews of outsourced funding vendor invoices to ensure accuracy and approve payments while assessing and managing risks associated with vendor services and collaborating with relevant teams to implement proactive solutions.

4. Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.