Sr Manager, Modernization Ops Central

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We are made to MOVE you. Moving 2.3 billion people a day Otis is the Worlds leading provider of elevators escalators and walkways. We give people freedom to connect in a taller faster smarter world.

Otis Elevator Company is searching for a highly motivatedSr Manager Modernization toprovidedirectionsupportand leadership forallModernizationfield operationswithinthe Central region.

Location: Remote U.S

Travel: 50% travel required

• Provide leadership training and technical direction toModernization employees and field operations staff including support for large bids

• Analyze officelevel financial resultsidentifyvariances and driversreportand supportfindings with corrective actions

• Monitorfield testsas well as first inspection and data reports

• Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns ensuring operational continuity and customer satisfaction

• Analyze complaint trends and implement solutions to address systemicissues andenforce adherence to estimated schedules

• Champion operational excellence throughprocessaccountabilityacross the ModernizationfieldOperationsteamwithin the Operating Area

• Develop and communicate recommendations for product designs and performancerequirements

• Responsible for the quality of all modernizationsinthe Operating Area

• High school diploma or equivalentrequired; bachelors degree preferred

• 5years elevator industry experiencerequired

• Managementexperiencerequired

• Ability to work in a highly team-oriented and dynamic environment

• Candidate mustdemonstratestrong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needsto be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should bevery comfortablein a technical environmentutilizingMicrosoft based computer software

• Strong leadership skills goal-orientated and self-motivated with strong time management and organizational skills

Benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical prescription drug dental and vision coverage for colleagues and their eligible dependents beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits such as legal pet home and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards as well as spot performance bonus opportunities

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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