Sr. Manager, Mission Engineering & Operations

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

You will lead a team of Mission Engineers who serve as Axons embedded builders and operational partners inside strategic public safety agencies. Mission Engineers work face-to-face with the people doing the work diagnose how the agency operates and build the workflows automations integrations and AI-enabled solutions that measurably improve it.

As Senior Manager you will create the environment in which that work succeeds. You will coach experienced individual contributors set a clear bar for technical delivery and agency partnership and help the team turn ambiguous field problems into secure maintainable solutions that reach production and earn sustained adoption. You will stay close enough to the portfolio to recognize patterns anticipate risk and connect what the team learns in the field back to Product Engineering and the broader organization.

Success is reflected in agencies becoming more capable Mission Engineers growing into trusted transformation leaders and strong field solutions becoming reusable patterns that benefit customers beyond a single engagement. Axons mission is to Protect Life and this team is one of the most direct ways we advance that mission alongside the agencies we serve.

Location: Southeast US Regionally based with Travel up to 40%
Reports to: Senior Director Customer Deployment & Mission Engineering
Direct Reports: Individual Contributors

• Lead and develop a distributed team of embedded Mission Engineers working across strategic agency environments
• Coach individual contributors through complex technical decisions ambiguous customer problems executive conversations and high-stakes delivery moments
• Establish clear expectations for ownership technical quality onsite partnership production delivery adoption documentation and measurable agency impact
• Build individualized development plans and create opportunities for Mission Engineers to expand their technical range executive presence and transformation leadership
• Foster a culture of curiosity candor responsible experimentation continuous learning and shared accountability
• Support thoughtful team growth by selecting and onboarding people who can both build practical solutions and earn credibility with agency stakeholders

• Ensure Mission Engineers begin with the agencys mission operational workflow and desired outcome before selecting or building a solution
• Require clear baselines success criteria and adoption measures so impact is demonstrated rather than assumed
• Guide the team from discovery through production use iteration handoff and sustained adoption
• Help Mission Engineers balance immediate agency needs with secure maintainable and scalable solution design
• Reinforce that success means the agency is more capablenot that one individual has become indispensable

• Maintain visibility across strategic agencies active builds adoption progress technical risk and emerging operational needs
• Match Mission Engineer capability and level to agency complexity transformation opportunity and stakeholder environment
• Use operating reviews and portfolio data to identify delivery risks recurring friction adoption barriers and opportunities for reuse
• Step into critical situations with structure and calm while coaching the accountable Mission Engineer to remain in ownership
• Drive consistent execution across embedded engagements without forcing every agency problem into the same playbook

• Maintain sufficient fluency across SaaS cloud services APIs enterprise integrations hardware data and modern AI tooling to coach technical decisions and challenge weak reasoning
• Help the team decide when to configure the platform when to extend it and when a net-new build is justified
• Establish expectations for validation observability fallback paths maintainability documentation and responsible use of sensitive data
• Ensure solutions uphold CJIS requirements evidence integrity privacy approved-tooling standards and other applicable security controls
• Encourage practical use of AI to accelerate work while preserving human ownership of architecture accuracy and outcomes

• Build mechanisms for Mission Engineers to document and share reusable workflows integrations frameworks and playbooks
• Identify patterns across agencies and help convert successful one-off solutions into repeatable capabilities
• Create strong feedback loops with Product and Engineering around recurring workflow friction unmet operational needs and product opportunities
• Partner with Mission Operators Customer Success Deployment Professional Services Support Sales Product Engineering and Enablement so agencies experience coordinated execution
• Share portfolio insights with senior leaders to influence investment prioritization staffing and the evolution of the Mission Engineering operating model

• Build trusted relationships with command staff agency executives technical leaders and internal senior leadership
• Serve as a senior partner during agency-impacting incidents high-visibility deployments and moments that require clear trade-offs or executive alignment
• Translate complex technical and operational issues into decisions that are clear to both technical teams and executive audiences
• Coach Mission Engineers to challenge requests constructively communicate candidly and leave stakeholders with a practical path forward

• 10 years of experience in customer-facing technical delivery systems integration solutions engineering implementation consulting operational transformation or comparable environments
• 5 years leading and developing senior technical individual contributors in customer-facing organizations
• Demonstrated success coaching teams that deliver secure production-ready solutions in complex customer environments
• Experience leading distributed or field-based teams across multiple customers regions or engagement models
• A record of improving technical execution adoption operational outcomes and delivery consistency across a portfolio
• Broad technical fluency across SaaS platforms cloud services APIs networking hardware integrations data workflows and AI-enabled technologies
• Executive presence with the ability to earn trust communicate trade-offs and guide decisions with command staff and senior leaders
• Strong systems thinking and the ability to distinguish isolated issues from patterns that require a scalable solution
• A data-informed leadership approach using baselines production delivery adoption operational improvement quality and reuse to evaluate performance
• Comfort leading through ambiguity while creating clarity around ownership priorities and success criteria
• Ability to obtain and maintain CJIS compliance and exercise sound judgment with highly sensitive information

• Experience in public safety law enforcement defense government technology or another mission-critical operating environment
• Familiarity with CAD RMS digital evidence real-time operations or integrated public safety ecosystems
• Experience leading teams that build automations integrations operational workflows internal tools or AI-enabled solutions
• Experience converting field-developed solutions into reusable frameworks product improvements or organizational playbooks
• Familiarity with technical talent development competency frameworks or academy-style enablement programs

We recognize that leaders may arrive through different paths. If you have developed technically curious customer-facing teams helped people turn ambiguous operational problems into working solutions and care deeply about measurable customer impact we encourage you to apply.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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