Sr Manager, Life & Annuities Claims

Job Description:

About DXC Technology

DXC Technology is a leading enterprise technology and innovation partner delivering software services and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services Application Modernization and Industry-Specific Software Solutions DXC modernizes secures and operates some of the worlds most complex technology estates.

DXCs Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms ISB delivers solutions across policy administration claims billing analytics and digital engagement supporting Life & Annuity Property & Casualty and Specialty insurance markets. Youll directly shape how the worlds leading insurers operate by helping to transform the policy underwriting and claims systems that millions of people rely on every day.

We are seeking a Senior Manager Life & Annuities Claims to lead managed claims operations supporting a strategic client. This leader will oversee end-to-end claims processing drive operational excellence ensure regulatory compliance and deliver exceptional service levels while leading a high-performing team.

• Lead day-to-day operations for Life & Annuities claims processing ensuring timely accurate and compliant adjudication of claims.
• Manage and develop a team of managers supervisors claims analysts and claims processors fostering a culture of accountability collaboration and continuous improvement.
• Drive operational performance by monitoring service level agreements (SLAs) productivity quality turnaround times and customer satisfaction metrics.
• Partner with client stakeholders to ensure contractual obligations operational goals and business priorities are consistently achieved.
• Identify opportunities to streamline claims processes through automation workflow optimization and best practices to improve efficiency and reduce operational risk.
• Ensure compliance with regulatory requirements client policies internal controls and audit standards.
• Lead root cause analysis and corrective action planning for operational issues quality findings and client escalations.
• Analyze operational data and key performance indicators to identify trends recommend improvements and provide executive-level reporting.
• Collaborate with technology quality training and transformation teams to implement process enhancements and support digital initiatives.
• Support workforce planning resource allocation budgeting and capacity management to meet evolving business demands.
• Champion continuous improvement initiatives using Lean Six Sigma or other operational excellence methodologies.
• Build strong relationships with internal and external stakeholders to ensure successful service delivery and client satisfaction.

• Bachelors degree in Business Finance Insurance or a related field or equivalent combination of education and experience.
• 8 years of progressive experience in Life & Annuities insurance operations including significant experience in claims administration.
• 3 years of leadership experience managing claims operations including managers supervisors or large operational teams.
• Demonstrated expertise in Life & Annuities claims processing claims adjudication policy administration and operational controls.
• Experience managing client-facing operations within a Business Process Services (BPS) shared services or outsourced operations environment preferred.
• Proven ability to lead operational transformation and continuous improvement initiatives.
• Strong analytical and problem-solving skills with experience using operational metrics and KPIs to drive performance.
• Excellent communication leadership stakeholder management and organizational skills.
• Experience managing multiple priorities in a fast-paced service delivery environment.

• Advanced degree (MBA or related field) preferred.
• Lean Six Sigma Green Belt or Black Belt PMP or other process improvement certifications preferred.
• Experience with Life & Annuities claims administration platforms and workflow management systems.
• Knowledge of digital claims transformation automation AI-assisted claims processing and business process optimization.
• Experience leading geographically dispersed or global operations teams.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States Guam or Puerto Rico

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