Sr. Manager, Inside Sales

Lennox (NYSE: LII)Driven by 130 years of legacy HVAC and refrigeration success Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox we win as a team aiming for excellence and delivering innovative sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team members contributions and offers a supportive environment for career development. Come stay and grow with us.

AESa division of Lennox wasestablished in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide.AEShas 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times.

Directs internal sales team that handles customer quotes inquiries and problems via e-mail and sometimes telephone. Develops and monitors the application of product quoting procedures operating structure and information flow. Responsible for establishing implementing and maintaining administrative and technical procedures to provide responsive service to customers. Develops internal sales policies rates schedules procedures and methods. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Ensures that departmental operating costs sales and profit goals are attained. Approves personnel activities concerning hiring training development and evaluation of staff performance. Manages order-processing activities of the team.

What Youre Be Doing

Key Responsibilities:

• Serve as escalation point for customer quoting inquiries issues and complex requests to ensure timely resolution
• Oversee and guide team handling of quoting customer inquiries order processing and product information to ensure accuracy and consistency
• Ensure proper review and understanding of customer-provided drawings and specifications across the team
• Manage and monitor the end-to-end lifecycle of customer requests from inquiry through production and delivery
• Oversee handling of order modifications cancellations and returns to ensure efficiency and accuracy
• Ensure consistent and disciplined quote follow-up processes including reporting status tracking and coordination with third-party vendors
• Drive coordination and alignment across internal departments (sales operations logistics finance) to improve efficiency and customer experience
• Ensure customer data and records are accurately maintained within CRM systems
• Establish expectations and accountability for accurate tracking of customer interactions and account activity in CRM tools
• Continuously identify and implement process improvements to streamline workflows and enhance overall customer experience

Qualifications

• Requires a bachelors degree.
• Requires at least 8 years related experience.
• Requires at least 3 years experience as a manager.
• Must be able to train evaluate and direct the work of assigned employees.
• Requires ability to establish policies and manage business and operational aspects of inside sales.
• Excellent written and verbal communication skills including effective listening skills.
• Requires extensive knowledge of the organization products and services. May require advanced problem solving.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $121800 - $158500 annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Companys applicable plan. Employees in this role are not eligible for overtime.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day and 10 paid holidays.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

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