Sr. Manager, Head of Business Program Management, Services Business

We are seeking a highly experienced Program Management leader to lead our PMO function for the Services Business Team. The Head of BPM will lead a team of project managers in highly cross-functional work. This role is accountable for the highest-level plan to drive growth across the services businesses while maintaining structured planning cycles supporting executive decision-making and reinforcing strong project management practices across the team. nnThis is a dual-track leadership role the Head of Program Management manages a team of program and project managers to establish clear expectations for the PMO within the Services Business team. This person will teach and reinforce best practice standards while also serving as an individual contributor directly owning and managing a program. nnThe ideal candidate brings strong leadership presence operational discipline and a hands-on approach to delivery. This person should be both a strategic leader and a functional doer someone who elevates the craft of program management through high standards direct mentorship and consistent execution.

The Head of Program Management leads a team of cross-functional program and project managers and maintains the organizations core project delivery rhythms: annual quarterly and monthly planning cycles and particularly work-back schedules leading to executive reviews. nnA significant portion of this role is people and process management: defining the standard for what good looks like on the Business Team and actively developing a team toward that standard. This means teaching fundamentals building habits around accountability and coaching project managers to take on increasingly complex scope over time. The best candidate for this role is someone who finds genuine energy in teaching the craft of program management and who holds the line on expectations even when its role also requires strong judgment synthesizing competing priorities and complex options into a clear path forward and managing the signal-to-noise ratio for senior stakeholders across a fast-moving portfolio. They will bring together numerous cross functional partners including business finance product design marketing analytics PR Retail and others. This role maintains visibility across a portfolio of Services businesses and initiatives helping ensure alignment and disciplined execution across multiple lines of work. The role balances strategic oversight with hands-on awareness staying connected to day-to-day delivery while guiding the broader direction of important the Head of Program Management models strong project management discipline setting clear expectations reinforcing accountability and supporting the team in delivering consistent high-quality outcomes.

Managing Teams: nnLead and develop a team of project managers with a strong emphasis on coaching foundational skills building accountability and increasing capacity to manage large-scope complex worknEstablish clear expectations for the PM role on the Business Team including meeting preparation documentation quality follow-ups action tracking and stakeholder communication. Consistently hold the team to those expectationsnServe as a role model for strong PM discipline demonstrating best practices in facilitation documentation follow-through and stakeholder engagementnBalance mentorship with accountability: invest in the growth of mid-career PMs while maintaining high standards for core PM responsibilitiesnLead the team in the practice of change management and stakeholder expectation managementnDemonstrate a hands-on leadership style stepping in to support delivery resolve challenges and maintain momentum when needednnPMO Management: nnOwn the highest-level plan cross functionally to drive growth across the Services Business TeamnEnsure all workstreams are sequenced and aligned toward shared business objectivesnSynthesize complex workstreams into a single primary roadmap enabling cross-functional teams to work toward a unified goalnMaintain visibility across a portfolio of Services businesses and initiatives ensuring alignment progress tracking risk identification and issue resolution across concurrent workstreamsnFacilitate coordination across businesses to manage dependencies and maintain alignment across shared initiativesnMaintain and continuously improve project management processes workflows and artifacts to support clarity transparency and operational efficiencynEnsure consistent use of standardized materials: project plans timelines meeting notes action logs risk logs and executive reporting materialsnnManaging Stakeholders: nnPartner closely with design engineering product marketing analytics PR and finance to drive alignment and maintain forward momentum across shared initiativesnManage the signal-to-noise ratio for cross-functional stakeholders ensuring the most critical decisions and blockers are surfaced to the right people at the right time and filtering out day-to-day complexity that doesnt require escalationnOversee and maintain annual quarterly and monthly planning cycles ensuring alignment to organizational priorities and clear sequencing of work across the Services businessnLead preparation and delivery of executive and leadership review cycles ensuring clear visibility into progress risks dependencies and required decisionsnnIndividual ContributionnnServe as a hands-on individual contributor for our highest-priority programs directly owning and managing secure projects within the Services Business Team portfolionModel the behaviors standards and practices expected of the PM team through direct delivery worknMaintain a grounded day-to-day connection to execution that informs and strengthens team leadershipn

Minimum of 15 years of project and program management experience supporting complex cross-functional initiativesnMinimum of 5 years of direct people leadership experience managing and developing teams of project or program managers including junior and mid-level ICsnMinimum of 5 years of program management experience in complex corporate environmentsnDemonstrated experience functioning as both a people manager and an individual contributor simultaneouslynStrong track record of establishing clear expectations and holding teams accountable to PM fundamentals meeting preparation documentation follow-through stakeholder communicationnProven experience in structured project management environments with established standards tools processes workflows and artifactsnDemonstrated experience maintaining visibility across multiple concurrent initiatives or portfoliosnExperience partnering across a broad range of cross-functional stakeholders including design engineering product marketing analytics PR and financenProven ability to balance strategic leadership with operational executionnStrong organizational discipline and attention to detailnBachelors Degree or equivalent work experience

Experience supporting delivery across multiple Services businesses and product linesnExperience leading project delivery and support within complex matrixed organizationsnFamiliarity with structured project management methodologies (Agile Waterfall or hybrid environments)nExperience supporting portfolio-level planning and executive governance rhythmsnExperience working with standardized reporting frameworks and executive dashboardsnMBA or equivalent