Sr Manager, Field Education & Enablement
West Chester, OH - USA
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
External Customer/Product TrainingJob Category:
People LeaderAll Job Posting Locations:
Raritan New Jersey United States of America Raynham Massachusetts United States of America West Chester Pennsylvania United States of AmericaJob Description:
DePuy Synthes is recruiting for a(n) Sr ManagerSpine Field Education & Sales Enablement (Spine) Core & Enabling Technologieslocatedin RaynhamMA withremote exceptions considered based on experience.
The Senior Manager Field Education & Sales Enablement (Spine) Core & Enabling Technologies is responsible for setting the strategy leading a team of experienced spine educators and ensuring consistent high-impact Clinical-sales education that supports the continuing education development and field readiness of internal customersincluding the DePuy Synthes Spine Field Sales Organization field clinical specialists sales associates and distributorson spine anatomy procedures portfolio components clinical implementation and effective customer engagement. This role builds a scalable training ecosystem that increases confidence and competence in applying clinical product and commercial knowledge to support patient care through the DePuy Synthes Spine Core portfolio and Enabling Technologies (including VELYS Spine Robotics and TELIGEN Advanced Visualization).
As a Spine Education leader and subject matter expert for Spine procedures and the DePuy Synthes Spine Core portfolio theSenior Manager Field Educationprovides direction and coaching to the Field Education team to ensure strong procedural understanding across a broad range of approaches and the education and implementation of Enabling Technologies. This individual oversees the design and delivery of local regional and national training programs;establishesstandardized training protocols; and ensures tracking of completion and readiness including sign-off/certification of field membersin accordance withestablished criteria and quality/regulatory standards.
TheSenior Manager Field Educationpartners with Commercial Education Professional Education Marketing R&D Medical Affairs and Digital/Commercial teams to align training strategy to business priorities and strengthen the field sales organizations procedural understanding of the Core portfolio application with a focus on Enabling Technology. This role requires a self-directed highly communicative and collaborative leader with a passion for developing others through coaching feedback and adult learning best practices.
Key Responsibilities:
Lead coach and develop a team of field-focused spine educators; set clear expectations provide feedback support career growth and build a high-performing inclusive team culture.
Own the US Spine Core & Enabling Technologies Field Education strategy and annual operating plan aligning priorities to commercialobjectivesand field readiness needs.
Collaborate with the WW Commercial Education Leader to support effective field-based local regional and national education programs.
Establish governance for curriculum facilitation standards and competency assessment; ensure training records readiness tracking and sign-off/certification processes meet defined requirements and compliance expectations.
Partnering with Commercial Education Professional Education US Sales Regional Marketing Medical Affairs and cross-functional leaders toidentifycapability gaps define learning outcomes and ensure training plans support business goals.
Oversee the design development and delivery of standardized didactic and hands-on training programs including labs and cadaver-based experiences (as applicable) ensuring quality consistency and learner impact.
Deliver Core and Enabling Technology hands-on training in clinical and non-clinical settings (including intra-operative support and lab-based experiences as applicable) for internal customers (Field Sales Organization field clinical specialists sales associates and distributors); provide training support for physicians and OR staff when appropriate in accordance with standardized protocols and in collaboration with Professional Education.
Manage training delivery budgets vendor partnerships and resource allocation to ensure efficient use of funds and adherence to company policies and procedures.
Monitor FieldEducation expensesand make informed trade-off decisions to maximize program build scalability and impact within approved budgets.
Drive adoption and field capability across the full DePuy Synthes Spine portfolio including integration with Enabling Technology. Ensure the field education team delivers effective consistent training while directly supporting priority programs product launches and escalations as needed.
Develop measurement strategy (KPIs) for training effectiveness (e.g. readiness clinical and salesproficiencyand skillsutilization and field feedback) and use insights to continuously improve learning pathways and materials.
Ensure strong collaboration with R&D and Marketing to incorporate procedural standards best practices and product updates into training content; support key development milestones with field insights.
Provide guidance on clinical positioning and portfolio application (indications workflow procedural fit and differentiated value) to support effective customer conversations.
Represent US Field Education in regional/national forums and partner with global teams (and Commercial Education Leadership) to support portfolio and technology launches as needed.
Support preparation for International Market Core portfolio and Enabling Technology launch training activities as needed and in collaboration with WW Sr. Mgr. Spine Commercial Education and associated Global Market Leads.
Qualifications
Education:
Bachelors degree(e.g. Business Life Sciences Education or related discipline)
Advanced degree (MBA MS or equivalent) preferred
Experience and Skills:
Required:
Minimum of 8 10 years in progressive Healthcare or related commercial roles (e.g. Sales Sales Training Professional Education Marketing Clinical/Sales Enablement and/or Sales Management) with a history of success.
At least two (2) years of hands-on experience leading people or teams including responsibilities such as coaching managing performance and developing team members.
Demonstrated experience leading complex training programs at scale including curriculum governance competency assessment and measurable outcomes.
Strong clinicalexpertiseandorthopaedic/medical device training experience.
Demonstrated ability to work with and successfullytrain tovarious learning styles using multiple modalities.
Excellent written and verbal communication skills.
Digital literacy andproficiencywith MS Office.
Preferred:
Deep Clinical knowledge of Spine procedures across a broad range of pathologies and procedural approaches.
Expertisewith surgical robotics (spine) is highly preferred.
Experience with sophisticated technologies and/or capital equipment.
Provenabilityto understand business strategy and translate into learning solutions that support the companys business goals.
Experience managing budgets and vendors and/or leading training operations (planninglogistics inventory and resource allocation).
Current orpreviousexperience with adult learning concepts and Instructional Design Principles.
Experience using and/or implementing modern educational technologies.
Understanding ofadult learning principles andutilizationof professional facilitation skills when training others (virtual/live).
Skills:
Peopleleadership: builds coaches and develops a team; creates accountability psychological safety and high performance.
Strategic learningleadership:converts business strategy into scalable learning solutions curricula and capability-building plans.
Strong clinical and technicalexpertisein spine procedures and medical device technologies; able to guide others on complex and evolving technologies.
Delivers effective learning experiences for internal customers including field sales clinical specialists and related commercial roles as well as physicians and hospital staff whenappropriate.
Establishes standards manages resources (budget/inventory) and ensures best-in-class execution across training events.
Data-drivenmindset-establishes KPIs evaluates training effectiveness and applies insights to strengthen readiness and adoption.
Maintain rigorous compliance with FDA and Johnson and Johnson/DePuy Synthes Regulatory and Quality expectations.
Strong ability to collaborate and influence across internal and external stakeholders.
Excellent written and verbal communicationskills;high emotionalintelligence;strong executivepresence;and effective issue resolution in dynamic environments.
Ability to handle and correctlyutilizeproducts and technologies for the explicit purpose of providing hands-on training to internal and external stakeholders in a clinical and non-clinical environment.
Other:
Language Requirements: English;additionallanguages preferred
Travel:50 to 75 percentdomestic and international travel
Certifications: Relevant learning instructional design or project management certifications preferred
Valid drivers license
Office deskwork sitting walking using phone and computer
Maylift upto 50 lbs. occasionally.
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Johnson & Johnsonisan Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federalstateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnsoniscommitted to providing an interview process that isinclusive ofour applicants needs. If you are an individual with a disability and would like to requestan accommodation external applicants please contact us via internal employees contactAskGSto be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Business Development Customer Support Customer Support Operations Customer Support Platforms Customer Support Trends Customer Training Developing Others Escalation Management Fact-Based Decision Making Inclusive Leadership Leadership Performance Measurement Problem Management Process Improvements Reporting and Analysis Stakeholder Engagement Strategic ThinkingThe anticipated base pay range for this position is :
122000.00 - 245000.00 USD AnnualAdditional Description for Pay Transparency:
Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits please go to: - Experience:Manager
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more