Sr. Manager Field & Customer Solutions

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens Florida United States of America Raritan New Jersey United States of America Raynham Massachusetts United States of America Warsaw Indiana United States of America West Chester Pennsylvania United States of America

Job Description:

DePuy Synthes is recruiting for a Sr. Manager Field & Customer Solutions to join our team in West Chester PA; Raritan NJ; Raynham MA; Warsaw IN; Palm Beach Gardens FL.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals.

Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

About Orthopaedics

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics Ready to join a team thats reimagining how we heal Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports extremities and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at Senior Manager Field and Customer Solutions (F&CS) is a highimpact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational commercial and customer benefits.

Key Responsibilities:

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets. Presents ACM to various customer stakeholders including surgeons C-suite executives IT and administrative staff
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses labs and industry conferences
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team IT Legal Contracting Commercial and HCC in order to meet implementation timelines and goals
• Builds relationships and interfaces regularly with Area VPs Regional Managers Distributor Principles Sales Consultants and Commercial Platform teams to support ACM and business goals
• Works closely with the F&CS Operations and Platform teams to provide input feedback and insights on marketing materials implementation process reporting needs and tools
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required

Required Qualifications:

• Bachelors degree is required; graduate degree preferred
• A minimum of eight (8) years of relevant professional work experience
• Experience in Sales Marketing Supply Chain Finance Digital Health or Engineering
• Strong collaboration partnering and negotiation skills
• Demonstrated ability to work independently with strong planning and organizational skills

Preferred Qualifications:

• Healthcare industry/environment experience
• Orthopaedic sales or marketing experience
• Knowledge of orthopaedic products
• People management experience
• Experience with managing EMR/EHR integrations

May require up to 25% domestic travel to other locations and sites.

Preferred Skills:

Coaching Compliance Management Cross-Functional Collaboration Customer Acquisition Strategy Customer Centricity Customer Relationship Management (CRM) Customer Retentions Customer Success Management (CSM) Fact-Based Decision Making Inclusive Leadership Leadership Performance Measurement Process Improvements Productivity Planning Relationship Building Sales Enablement Sales Support Workflow Analysis

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Consulting Critical Thinking Cross-Functional Collaboration Customer Acquisition Strategy Customer Centricity Customer Journey Mapping Customer Relationship Management (CRM) Customer Retentions Customer Success Management (CSM) Fact-Based Decision Making Mentorship Organizing Performance Measurement Relationship Building Sales Enablement Sales Support Technical Credibility

The anticipated base pay range for this position is :

$122000.00 - $212750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

Please use the following language:

For additional general information on Company benefits please go to: - position is eligible to participate in the Companys long-term incentive program.



Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year